Warehouse Administrator / Account Coordinator

The Warehouse Administrator / Account Coordinator is responsible for supporting the smooth day-to-day running of warehouse administration while also managing customer account coordination and service support. This role combines operational administration with customer-facing responsibilities, including order processing, account support, internal coordination, and communication with customers, warehouse, transport, and buying teams. The successful candidate will help ensure efficient warehouse processes and a consistently high standard of customer service.

Key Responsibilities

• Process and prepare daily order documentation for picking, dispatch, and delivery.
• Manage incoming and outgoing emails and communications to ensure timely and accurate responses.
• Maintain accurate and organised records, including filing and retrieval of order-related documentation.
• Monitor short-term order changes and communicate updates clearly to warehouse, transport, and logistics teams.
• Support the Warehouse Manager by taking ownership of day-to-day administrative tasks.
• Input and maintain data within relevant systems, including Pegasus, Excel, and other internal platforms.
• Assist with stock movement reports and general warehouse reporting.
• Provide administrative cover and support during absences, peak periods, and busy operational times.
• Help ensure warehouse paperwork and processes are completed accurately and on time.

Account Coordination / Customer Service Duties

• Support the day-to-day management of customer accounts and enquiries.
• Act as a key point of contact for existing customers, delivering a professional and responsive service.
• Take incoming calls relating to orders, queries, complaints, returns, and general support.
• Process customer orders accurately and efficiently.
• Liaise with transport, warehouse, and buying departments to ensure customer orders are fulfilled correctly.
• Proactively keep customers informed of delivery schedules, shortages, fulfilment issues, or order changes.
• Handle order adjustments, cancellations, returns, and collections in a timely and accurate manner.
• Build and maintain strong relationships with regular customers and weekly telesales accounts.
• Identify opportunities to upsell relevant products and introduce new lines where appropriate.
• Manage shared customer email inboxes and respond promptly to enquiries.
• Assist with samples, age verification procedures, and other customer account administration tasks.
• Take ownership of resolving customer issues through proactive communication and follow-up.

Key Skills and Experience

• Previous experience in a warehouse administration, logistics administration, sales support, customer service, or account coordination role.
• Strong organisational skills and excellent attention to detail.
• Confident communicator with a professional and personable telephone manner.
• Ability to manage both internal administrative tasks and external customer relationships.
• Good working knowledge of Microsoft Office, particularly Excel, Word, and Outlook.
• Ability to use internal systems such as Pegasus and Trinity, or willingness to learn quickly.
• Able to work under pressure in a fast-paced environment.
• Proactive, reliable, and able to prioritise workload effectively.
• Strong teamwork skills and the ability to work across warehouse, transport, buying, and sales functions.
• Previous experience within drinks, wholesale, logistics, or a similar fast-moving environment would be advantageous, but not essential.

Performance Indicators

• Accuracy and timeliness of warehouse documentation and record-keeping.
• Responsiveness to internal and external communications.
• Reduction in administrative errors and order discrepancies.
• Positive feedback from customers, management, and warehouse teams.
• Strong coordination between warehouse, transport, and customer-facing functions.
• Consistently high service levels across both operational and customer account responsibilities.

What We Offer

• Consistent working hours.
• Supportive team environment.

DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality.