At a Glance
- Tasks: Deliver exceptional customer support and build strong client relationships.
- Company: Join a fast-growing business rewards platform with a supportive team.
- Benefits: £35,000 salary, uncapped commission, free gym membership, and birthday off.
- Other info: Modern waterfront office with great views and career progression opportunities.
- Why this job: Make a real impact by helping businesses maximise their rewards.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 29250 - 35750 £ per year.
Customer Sales Success Executive
Join a team that partners with one of the UK's fastest-growing business rewards platforms.
Our client are expanding rapidly and are looking for enthusiastic, professional Customer Success Executives to deliver an exceptional experience to every client.
If you're passionate about customer service, confident on the telephone and enjoy building relationships, we'd love to hear from you.
- What you'll be doing
- Answering inbound customer enquiries and providing first-class support.
- Explaining the progress of applications and why a member of the sales team may be unavailable, before arranging suitable call-backs where required.
- Guiding clients step-by-step through setting up their accounts and helping them generate their first invoices.
- Contacting clients who have registered but have not yet completed their first transaction, identifying any obstacles and providing support to get them started.
- Building strong relationships with clients to maximise engagement with the platform.
- Identifying retention opportunities and ensuring customers continue to benefit from our service.
- Managing customer enquiries via telephone, email and CRM.
- Maintaining accurate records and delivering a professional experience on every interaction.
What we're looking for
- Previous customer service or sales experience (B2B experience is an advantage).
- Excellent telephone manner and communication skills.
- Strong written English, grammar and professional email etiquette.
- Experience using CRM systems, diallers and Microsoft Office.
- Confidence working in a fast-paced environment whilst managing multiple tasks.
- Excellent organisational skills and attention to detail.
- A positive attitude and genuine desire to help customers succeed.
- The ability to build rapport quickly and solve problems effectively.
- What you'll receive
- 35,000 basic salary.
- Uncapped monthly commission, typically ranging from 1,000- 3,000+.
- Monday to Friday working hours (9am-5pm).
- Standard holiday allowance plus your birthday off every year.
- Free gym membership.
- On-site caf and canteen.
- Excellent transport links, including nearby tram stop and local shops.
- Modern waterfront offices at Exchange Quay with fantastic views.
- A supportive, ambitious team with regular incentives and rewards.
- Genuine opportunities for career progression as the business continues to grow.
This is more than just a customer service role.
You'll be helping businesses maximise the value of their everyday spending through a completely free rewards programme that delivers benefits throughout the year.
As our customer base grows, you'll play a key role in ensuring every client enjoys an outstanding experience from day one while becoming part of a business with ambitious plans and excellent long-term career opportunities.
If you're professional, motivated and ready to build your career with an exciting and growing company, we'd love to hear from you.
DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
#J-18808-Ljbffr
Customer Sales Success Executive in Manchester employer: DCS Recruitment Limited
As a leading specialist engineering organisation in East Hampshire, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With a strong focus on professional development, we offer numerous growth opportunities and the chance to work on cutting-edge projects in the maritime, energy, and defence sectors. Join us to be part of a team that values creativity and continuous improvement, while enjoying the benefits of a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Success Executive in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DCS Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DCS Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Success Executive in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DCS Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at DCS Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DCS Recruitment Limited!
How to prepare for a job interview at DCS Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
