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For Companies At a Glance
- Tasks: Drive customer success and manage commercial delivery across a diverse portfolio.
- Company: Join DCS Group, the UK's leading distributor and manufacturer in health and beauty.
- Benefits: Enjoy life cover, pension, medical cash plan, and a cycle to work scheme.
- Why this job: Be part of a dynamic team that values innovation and career growth.
- Qualifications: Experience in business development and strong communication skills required.
- Other info: Collaborative culture with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Customer Success Manager – Manufacturing role at DCS Group (UK) Ltd. We're the UK's leading Distributor, Manufacturer and Exporter of Health, Beauty, Household and Grocery products, proudly partnering with global power brands such as Procter & Gamble, Unilever, Kenvue, PZ Cussons, SC Johnson, Whitworths and Danone.
What You'll Do
- Own commercial delivery across your customer portfolio, achieving agreed revenue and margin targets.
- Create, manage, and submit accurate commercial proposals and tender responses, working collaboratively with Commercial Finance.
- Assess customer product briefs for commercial feasibility and launch viability.
- Provide high-level technical and product support to customers.
- Identify and target key customer contacts, building strong multi-stakeholder relationships.
- Strengthen customer retention by building long-term value and exit barriers.
- Maximise profitability through effective demand qualification, forecasting, and timescale management.
- Identify, qualify and convert new business and network opportunities.
- Build strong industry relationships to secure new client wins.
- Deliver collaborative end-to-end project management with internal and external teams.
- Pitch trend-led, data-driven product innovations to strategic partners.
- Conduct category reviews, market monitoring and trend analysis to support growth.
What We're Looking For
- Proven experience in new business development and customer management.
- Strong commercial acumen with the ability to understand and act on customer needs.
- Excellent communication, relationship-building and influencing skills.
- Technical understanding of manufacturing and production processes.
- Ability to interpret and present data with confidence.
- Strong Personal Care category understanding (desired).
- Ability to problem-solve, identify challenges and propose effective solutions.
- Degree-level education or equivalent experience in Manufacturing / Project Management.
Why Join DCS Group
At DCS, we're proud of our dynamic, fast-paced, and people-first culture. You'll join a collaborative team in a business that invests in development, encourages innovation and supports long-term career progression.
We offer a great range of benefits including:
- Life Cover
- Pension
- Medical Cash Plan
- Cycle to Work Scheme
- Staff shop
Join us and help shape the future of manufacturing excellence at DCS Group.
Customer Success Manager in Redditch employer: DCS Group (UK) Ltd
Contact Detail:
DCS Group (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Redditch
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their market position and competitors. This will help you tailor your responses and show that you’re genuinely interested in the role and the company’s success.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in customer management and how you can add value to DCS Group. Use specific examples to demonstrate your skills and achievements, especially in new business development.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at DCS Group. Let’s make it happen!
We think you need these skills to ace Customer Success Manager in Redditch
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in new business development and customer management, as these are key for us at DCS Group.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that show your commercial acumen and ability to build strong relationships. We love seeing how you’ve made an impact!
Be Data-Driven: Since the role involves interpreting and presenting data, include any relevant metrics or achievements in your application. Show us how you've used data to drive decisions and improve outcomes in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DCS Group (UK) Ltd
✨Know Your Customer Portfolio
Before the interview, take some time to research DCS Group and their customer portfolio. Understand the brands they partner with and think about how your experience aligns with their needs. This will help you demonstrate your commercial acumen and show that you're genuinely interested in the role.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of manufacturing and production processes. Be ready to discuss how you've applied this understanding in previous roles, especially when it comes to assessing product feasibility and providing technical support.
✨Showcase Your Relationship-Building Skills
DCS Group values strong relationships with customers. Prepare examples of how you've successfully built and maintained relationships in the past. Think about specific instances where your communication and influencing skills made a difference in customer retention or new business development.
✨Bring Data to Life
Since the role involves interpreting and presenting data, be prepared to discuss how you've used data to drive decisions in your previous roles. Bring examples of trend analysis or market monitoring you've conducted, and be ready to explain how these insights can benefit DCS Group.
