At a Glance
- Tasks: Be the welcoming face of DCS Group and manage reception smoothly.
- Company: Join a leading distributor in Health, Beauty, and Household products.
- Benefits: Enjoy competitive salary, life cover, pension plan, and more.
- Other info: Fast-paced environment with opportunities for social events and career growth.
- Why this job: Make a great first impression and support a dynamic team.
- Qualifications: Strong customer service skills and previous reception experience required.
The predicted salary is between 21780 - 26620 £ per year.
Receptionist
Permanent | Competitive Salary + Excellent Benefits
About DCS Group
DCS Group is one of the UK's leading distributors, manufacturers and exporters of Health, Beauty and Household products. We work with major brands including P&G, Unilever, Crayola and Kimberly-Clark, while also manufacturing our own Enliven range.
With over 30 years of consecutive growth, this is an exciting time to join our fast-paced business in Banbury.
The Role
We're looking for a confident and welcoming Receptionist to be the face of DCS Group.
As the first point of contact for visitors and callers, you'll create an outstanding first impression while keeping reception running smoothly. You'll also provide varied administrative support across the business and cover for the PA to the Board when required.
No two days will be the same, making this a great opportunity for an organised people-person who enjoys a busy, varied role.
Key Responsibilities
- Welcome visitors and manage sign-in, passes and site procedures
- Answer and direct calls professionally
- Handle customer and public enquiries
- Manage post, deliveries and couriers
- Keep reception secure, tidy and welcoming
- Provide administrative support to Customer Service
- Arrange staff travel, including hotels, flights and airport parking
- Support senior meetings, lunches, agendas and presentations
- Order and replenish stationery
- Provide PA cover when required
About You
You'll be professional, friendly and calm under pressure, with strong customer service and organisational skills.
- Previous reception or customer-facing experience
- Excellent communication and administration skills
- Confident using Word, Excel, Outlook and PowerPoint
- GCSE Maths and English, or equivalent
- Strong attention to detail and keyboard accuracy
- Able to prioritise, solve problems and adapt quickly
- Positive, self-motivated and comfortable working as part of a team
- Knowledge of Sage would be an advantage
Why Join DCS Group?
- Life cover
- Pension plan
- Medical Cash Plan
- Cycle to Work scheme
- Subsidised café with free breakfast
- Staff shop and social events
Ready to be the welcoming face of a successful and growing business? Join DCS Group and make every first impression count.
Receptionist in Oxford employer: DCS Group (UK) Ltd
DCS Group is an exceptional employer, offering a vibrant work culture in Banbury where employees are valued and supported. With competitive salaries, excellent benefits including a pension plan and medical cash plan, and opportunities for personal growth, joining our team as a Receptionist means being part of a dynamic company that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DCS Group (UK) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DCS Group (UK) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DCS Group (UK) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at DCS Group (UK) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DCS Group (UK) Ltd!
How to prepare for a job interview at DCS Group (UK) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
