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- Tasks: Lead and mentor the IT support team while ensuring top-notch technical support.
- Company: Join DCS Group, a family-owned leader in health and beauty distribution.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Why this job: Be part of a dynamic team working with global FMCG brands and shaping technology strategies.
- Qualifications: Experience in IT management, strong technical skills, and a passion for team development.
- Other info: Exciting career growth in a fast-paced, innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
DCS Group is the UK’s leading distributor, manufacturer, and exporter of health, beauty, and household brands. We are proud to be the exclusive UK partner for global names such as Procter & Gamble, Unilever, Kenvue, PZ Cussons, and SC Johnson, alongside our own Enliven brand. Our business is growing fast, with exciting developments in food distribution bringing brands like Whitworths and Danone into our portfolio. With over 30 years of continuous growth, we remain a family-owned business that values people, passion, and performance. We operate from two fantastic sites: a 26-acre head office and warehouse in Banbury, and a state-of-the-art 100,000 sq. ft manufacturing facility in Redditch. Joining DCS means being part of a dynamic, supportive team, working with some of the world’s biggest FMCG brands and helping us build the next big ones too.
Location: Banbury
Responsibilities:
- Lead and manage the IT support team, providing guidance, mentorship, and escalation support.
- Oversee day-to-day IT operations and ensure efficient resolution of technical issues.
- Drive high-quality, user-centric customer service, ensuring the IT function meets service level expectations.
- Maintain and develop internal IT procedures, policies, and technical standards.
- Support the deployment and maintenance of new IT systems, software, and services.
- Contribute to IT strategy and continuous improvement initiatives across the business.
- Oversee maintenance of IT infrastructure – Server Networks, Cloud platforms and data storage.
- Manage day-to-day running of the IT service desk – ensuring prompt resolution and high level of customer satisfaction.
- Monitor and address potential vulnerabilities working closely with external partners as needed.
- Work with IT leadership to help shape the company's technology strategy.
Qualifications:
- Proven experience managing and leading an IT support team - management experience is essential.
- Proven experience in an IT service desk or support role.
- Strong technical knowledge of Microsoft 365 and Azure.
- Good Windows & Linux environments understanding – VM Ware, SQL, Networking.
- Hands-on experience with Microsoft Endpoint Manager, Windows desktop support, and network administration.
- Understanding of cyber security standards and frameworks (e.g. Cyber Essentials, ISO27001).
- Excellent communication, problem-solving, and organisational skills.
- Strong understanding of IT governance, risk, and controls.
- Experience managing IT security and continuity processes.
- Ability to balance hands-on technical support with leadership responsibilities.
- A proactive, engaging, and positive approach with a genuine enthusiasm for technology and team development.
IT Support Manager in Banbury employer: DCS Group (UK) Ltd
Contact Detail:
DCS Group (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager in Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching DCS Group and their IT operations. Understand their tech stack and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your problem-solving skills! As an IT Support Manager, you'll need to demonstrate your ability to tackle technical issues on the spot. Consider mock interviews or role-playing scenarios to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DCS team and ready to contribute to their exciting growth.
We think you need these skills to ace IT Support Manager in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Manager role. Highlight your management experience and technical skills that match the job description. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for technology and team development. Let us know why you’re excited about joining DCS Group and how you can contribute to our growth.
Showcase Your Technical Skills: Don’t forget to highlight your technical expertise, especially in Microsoft 365, Azure, and IT governance. We’re looking for someone who can balance hands-on support with leadership, so make sure we see that in your application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DCS Group (UK) Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and the other systems mentioned in the job description. Be ready to discuss your hands-on experience with these technologies and how you've used them to solve problems in the past.
✨Showcase Your Leadership Skills
Since this role involves managing an IT support team, be prepared to share examples of how you've led teams before. Talk about your mentoring style, how you handle escalations, and any strategies you've implemented to improve team performance and customer satisfaction.
✨Understand the Company Culture
DCS Group values people, passion, and performance. Research their company culture and think about how your personal values align with theirs. During the interview, express your enthusiasm for being part of a supportive team and how you can contribute to their dynamic environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage IT operations. Think of specific situations where you've successfully resolved technical issues or improved processes, and be ready to explain your thought process and the outcomes.
