Service & Engineering Administrator

Breakdown & Technical Manager – Normanton – £35k Salary – Office Based Role Do you have hands-on experience with cherry pickers, MEWPs, or access equipment but are ready to step away from the tools?

Are you confident coaching a team, solving technical problems, and managing equipment breakdowns from an office-based environment?

Do you want to work in a leadership role where your technical background directly supports and guides others?

Strong technical background in mobile elevated work platforms (MEWPs), cherry pickers, or access equipment
Desire to step away from tools and take on an office-based management position
Proven ability to coach and support technicians, using your experience to improve outcomes
Competency with Microsoft Office (Outlook, Word, Excel)
Company pension scheme
~ Comprehensive benefits package, including:
~ Cycle to work scheme
~ Car salary sacrifice scheme
~ Monday–Friday working hours: 8am – 5pm (No weekend work)
~ Our client is a well-established business supporting the access equipment sector, with a reputation for reliability, service, and technical expertise. As their business evolves, they are seeking a knowledgeable professional with experience on the tools who now wants to step into an office-based role where they can lead, coach, and optimise a dedicated breakdown and technical support function.

Coaching and mentoring team members to improve technical knowledge and breakdown handling
Liaising with depots, service engineers, customers, and 3rd party garages
Handling complaint escalations and overseeing quality assessments and 1:1s