At a Glance
- Tasks: Lead a vibrant café and softplay, ensuring amazing guest experiences every day.
- Company: Join Beanies Softplay & Café, a lively spot in Leicestershire.
- Benefits: Opportunity to run your own business with low overheads and flexible hours.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in café management and a passion for customer service.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Beanies Softplay & Café are seeking a dynamic and experienced Manager to oversee daily operations of our intimate yet busy Softplay & Café in Leicestershire. The successful candidate will be responsible for ensuring exceptional guest experiences, managing staff, and maintaining the high standards of service and quality set by our previous manager. The Café Manager will play a pivotal role in fostering a welcoming atmosphere and driving the overall success of the establishment.
Responsibilities
- Lead and supervise the café team to deliver outstanding guest services, ensuring customer satisfaction at all times.
- Oversee daily operations, including opening and closing procedures, stock management, and cleanliness standards.
- Manage staff scheduling, training, and performance evaluations to maintain a motivated and efficient team.
- Ensure compliance with health and safety regulations, food hygiene standards, and company policies.
- Handle guest enquiries, complaints, and feedback professionally to uphold the café's reputation.
- Collaborate with suppliers to manage inventory levels and order supplies as needed.
- Develop promotional strategies to attract new customers and retain existing clientele.
- Monitor sales figures and implement strategies to achieve financial targets.
Qualifications
- Proven management experience within the hospitality or café sector.
- Strong understanding of guest services principles with a passion for delivering excellent customer experiences.
- Excellent organisational skills with the ability to multitask effectively in a busy environment.
- Leadership qualities with the ability to motivate and develop team members.
- Knowledge of health and safety regulations relevant to food service establishments.
- Good communication skills, both verbal and written, with an approachable manner.
- Flexibility to work during peak hours, including weekends and holidays as required.
This role offers an exciting opportunity for a motivated individual to run their own business with a fraction of the overheads. As well as offering the job role as stated, we are also open to conversations with candidates who wish to run the business as their own entity. This position offers an engaging work environment where leadership qualities are valued, and your expertise can make a meaningful impact on our guests' experience. We welcome applications from candidates who are enthusiastic about hospitality management and dedicated to delivering exceptional service standards.
Café & Softplay Manager in Leicester employer: DCS Carpets LTD
Contact Detail:
DCS Carpets LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Café & Softplay Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality sector. You never know who might have a lead on a Café & Softplay Manager position or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're near Beanies, pop in and introduce yourself. A friendly chat with the current team can leave a lasting impression and show your genuine interest in the role.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest services and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Beanies team!
We think you need these skills to ace Café & Softplay Manager in Leicester
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the café and hospitality industry shine through. We want to see how your experiences have shaped your passion for delivering exceptional guest experiences.
Highlight Your Management Skills: Make sure to showcase your management experience clearly. We’re looking for someone who can lead a team effectively, so share specific examples of how you've motivated and developed staff in previous roles.
Be Specific About Your Achievements: Don’t just list your responsibilities; tell us about your achievements! Whether it’s improving customer satisfaction scores or successfully managing inventory, we want to know how you’ve made a difference in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the position!
How to prepare for a job interview at DCS Carpets LTD
✨Know the Café Inside Out
Before your interview, make sure you familiarise yourself with Beanies Softplay & Café. Understand their menu, services, and what makes them unique. This will not only show your genuine interest but also help you tailor your answers to align with their values and customer experience goals.
✨Showcase Your Leadership Skills
As a potential manager, it's crucial to demonstrate your leadership qualities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Highlight how you can motivate and develop staff to create a positive work environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in guest service situations. Think of scenarios where you handled complaints or improved customer satisfaction. Practising these responses will help you articulate your approach clearly during the interview.
✨Discuss Your Vision for the Café
Be ready to share your ideas on how to attract new customers and retain existing ones. Discuss promotional strategies or improvements you envision for Beanies. This shows your proactive attitude and commitment to driving the café's success, making you a standout candidate.