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For Companies At a Glance
- Tasks: Support partners in their journey, driving adoption and growth in Web3 payments.
- Company: High-growth Web3 payments company bridging traditional finance with digital assets.
- Benefits: Competitive salary, global exposure, and opportunities for career growth.
- Why this job: Make a real impact in the future of digital finance and Web3 payments.
- Qualifications: Bachelor's degree and experience in operations or fintech preferred.
- Other info: Collaborative culture where your ideas shape product direction.
The predicted salary is between 36000 - 60000 £ per year.
About Us
We are a high-growth Web3 payments company bridging traditional finance with the future of digital assets. Our payment rails, card-issuing infrastructure, and CaaS solutions empower Web2 and Web3 partners — from exchanges and wallets to fintech innovators — to move faster and smarter. Backed by licensed financial institutions, our global team of builders from top exchanges, tech firms, and fintechs is shaping the future of compliant, scalable financial infrastructure.
About the Role
We are seeking a proactive and detail-oriented Customer Success Partner to support our DeCard business. In this role, you will own the partner journey end-to-end, from onboarding and integration to ongoing success, by ensuring smooth, compliant, and efficient operations while driving partner adoption, transactional growth, and cardholder satisfaction.
What You Will Do
- Key Account Success & Growth
- Own partner satisfaction and success, proactively driving adoption and growth through cross-selling and upselling opportunities.
- Monitor partner KPIs such as registered cardholders, KYC status, cards issued, Total Payment Volume (TPV), and Payment Success Rate (PSR).
- Identify bottlenecks and launch marketing or promotional programs to boost card adoption and transaction volumes.
- Maintain CRM dashboards to ensure aligned and accurate information across departments.
- Collaborate with risk management to review alerts, flags, or suspicious activities and implement operational controls.
- Conduct quarterly or bi-annual business reviews with key partners and prepare performance reports.
- Manage new solutions and fee structures to optimize partner profitability.
- Operation Optimization
- Identify gaps and propose enhancements to operational workflows to improve efficiency and partner satisfaction.
- Initiate system automation processes, test operational tools, and implement operational improvements.
What You Bring
- Core Requirements
- Bachelor's degree in business, finance, operations management, or related field.
- Minimum 1 - 5 years of experience in operations, payment processing, merchant services, or fintech (experience with TPV/PSR metrics preferred).
- Strong understanding of Web 3 payment ecosystems and general risk/compliance frameworks (KYC/AML).
- Excellent analytical, problem-solving, and organizational skills with high attention to detail.
- Adaptable and proactive problem-solver.
- Proficient in Microsoft Excel/Google Sheets and operational reporting tools; able to create decks, charts, statistical models, and projection models to support business reviews and decision-making.
- Strong communication skills and ability to collaborate effectively across internal teams and external partners.
Why Join Us & Our Culture
- Impact: Drive meaningful BD strategy and influence the growth of the next-generation Web3 payments
- Innovation: Work on cutting-edge crypto-fiat card infrastructure used by leading Web3 companies
- Global Exposure: Collaborate across teams in APAC, Middle East, and Europe
- Growth: Learn fast, access strategic decision-making, and scale your career in a high-growth startup
- Culture: A flat, collaborative, high-ownership environment where your ideas directly influence product direction.
We value people who are:
- Builders who thrive in 0→1 and 1→100 environments
- Owners who take initiative and move fast
- Learners who grow through feedback and curiosity
- Collaborators who elevate the team
- Visionaries who care about shaping the future of stablecoin
DeCard — Product Highlight
Spend Stablecoins, Seamlessly, Anywhere
DeCard is a next-generation crypto-fiat card powered by DCS Card Centre, a MAS-licensed financial institution with 50+ years of payment expertise. Top up stablecoins and spend instantly at millions of merchants worldwide — bridging Web3 with real-world payments.
How to Apply
Excited about shaping the future of Web3 payments? Join us and redefine digital finance.
Customer Success Partner (Web3 Payments/FinTech) in London employer: DCS CARD CENTRE PTE. LTD.
Contact Detail:
DCS CARD CENTRE PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Partner (Web3 Payments/FinTech) in London
✨Tip Number 1
Network like a pro! Reach out to people in the Web3 and FinTech space on LinkedIn. Join relevant groups, attend webinars, and don’t be shy to slide into DMs. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your achievements and projects related to customer success and payment processing. This is your chance to stand out and demonstrate your expertise in a tangible way.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their payment solutions and think about how you can contribute to their growth. Tailor your answers to reflect their values and mission — it’ll show you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and shaping the future of Web3 payments with us!
We think you need these skills to ace Customer Success Partner (Web3 Payments/FinTech) in London
Some tips for your application 🫡
Show Your Passion for Web3: When writing your application, let your enthusiasm for Web3 payments shine through! We want to see how you connect with our mission and how you can contribute to bridging traditional finance with digital assets.
Tailor Your Experience: Make sure to highlight your relevant experience in operations, payment processing, or fintech. We’re looking for specific examples that demonstrate your understanding of TPV/PSR metrics and how you've driven partner success in the past.
Be Detail-Oriented: Attention to detail is key in this role! Use your application to showcase your analytical skills and problem-solving abilities. Mention any tools or methods you’ve used to monitor KPIs or improve operational workflows.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at DCS CARD CENTRE PTE. LTD.
✨Know Your Web3 Stuff
Make sure you brush up on your knowledge of Web3 payment ecosystems and compliance frameworks like KYC and AML. Being able to discuss these topics confidently will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with KPIs and metrics like Total Payment Volume (TPV) and Payment Success Rate (PSR). Bring examples of how you've used data to drive partner success or improve operations in previous roles.
✨Be Ready to Problem-Solve
Think of specific challenges you've faced in past roles and how you overcame them. This is a proactive role, so demonstrating your problem-solving skills will be key to showing you can handle the responsibilities of a Customer Success Partner.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since collaboration is crucial in this role, being able to communicate well with both internal teams and external partners will set you apart from other candidates.
