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For Companies At a Glance
- Tasks: Support partners in their journey, driving adoption and growth in Web3 payments.
- Company: High-growth Web3 payments company bridging traditional finance with digital assets.
- Benefits: Competitive salary, global exposure, and opportunities for career growth.
- Why this job: Make a real impact in the future of digital finance and Web3 payments.
- Qualifications: Experience in operations or fintech, strong analytical skills, and a proactive mindset.
- Other info: Collaborative culture where your ideas shape product direction.
The predicted salary is between 36000 - 60000 £ per year.
About Us
We are a high-growth Web3 payments company bridging traditional finance with the future of digital assets. Our payment rails, card-issuing infrastructure, and CaaS solutions empower Web2 and Web3 partners — from exchanges and wallets to fintech innovators — to move faster and smarter. Backed by licensed financial institutions, our global team of builders from top exchanges, tech firms, and fintechs is shaping the future of compliant, scalable financial infrastructure.
About the Role
We are seeking a proactive and detail-oriented Customer Success Partner to support our DeCard business. In this role, you will own the partner journey end-to-end, from onboarding and integration to ongoing success, by ensuring smooth, compliant, and efficient operations while driving partner adoption, transactional growth, and cardholder satisfaction.
What You Will Do
- Key Account Success & Growth
- Own partner satisfaction and success, proactively driving adoption and growth through cross-selling and upselling opportunities.
- Monitor partner KPIs such as registered cardholders, KYC status, cards issued, Total Payment Volume (TPV), and Payment Success Rate (PSR).
- Identify bottlenecks and launch marketing or promotional programs to boost card adoption and transaction volumes.
- Maintain CRM dashboards to ensure aligned and accurate information across departments.
- Collaborate with risk management to review alerts, flags, or suspicious activities and implement operational controls.
- Conduct quarterly or bi-annual business reviews with key partners and prepare performance reports.
- Manage new solutions and fee structures to optimize partner profitability.
- Operation Optimization
- Identify gaps and propose enhancements to operational workflows to improve efficiency and partner satisfaction.
- Initiate system automation processes, test operational tools, and implement operational improvements.
What You Bring
- Core Requirements
- Bachelor’s degree in business, finance, operations management, or related field.
- Minimum 1 - 5 years of experience in operations, payment processing, merchant services, or fintech (experience with TPV/PSR metrics preferred).
- Strong understanding of Web 3 payment ecosystems and general risk/compliance frameworks (KYC/AML).
- Excellent analytical, problem-solving, and organizational skills with high attention to detail.
- Adaptable and proactive problem-solver.
- Proficient in Microsoft Excel/Google Sheets and operational reporting tools; able to create decks, charts, statistical models, and projection models to support business reviews and decision-making.
- Strong communication skills and ability to collaborate effectively across internal teams and external partners.
Why Join Us & Our Culture
- Impact: Drive meaningful BD strategy and influence the growth of the next-generation Web3 payments
- Innovation: Work on cutting-edge crypto-fiat card infrastructure used by leading Web3 companies
- Global Exposure: Collaborate across teams in APAC, Middle East, and Europe
- Growth: Learn fast, access strategic decision-making, and scale your career in a high-growth startup
- Culture: A flat, collaborative, high-ownership environment where your ideas directly influence product direction.
We value people who are:
- Builders who thrive in 0→1 and 1→100 environments
- Owners who take initiative and move fast
- Learners who grow through feedback and curiosity
- Collaborators who elevate the team
- Visionaries who care about shaping the future of stablecoin
DeCard — Product Highlight
Spend Stablecoins, Seamlessly, Anywhere
DeCard is a next-generation crypto-fiat card powered by DCS Card Centre, a MAS-licensed financial institution with 50+ years of payment expertise. Top up stablecoins and spend instantly at millions of merchants worldwide — bridging Web3 with real-world payments.
How to Apply
Excited about shaping the future of Web3 payments? Join us and redefine digital finance.
Customer Success Partner (Web3 Payments/FinTech) employer: DCS CARD CENTRE PTE. LTD.
Contact Detail:
DCS CARD CENTRE PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Partner (Web3 Payments/FinTech)
✨Tip Number 1
Network like a pro! Reach out to people in the Web3 and FinTech space on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your experience with customer success, especially in payment processing or fintech. This will help you stand out when we’re looking for someone who can drive partner satisfaction.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly and express your interest in how you can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and shaping the future of Web3 payments.
We think you need these skills to ace Customer Success Partner (Web3 Payments/FinTech)
Some tips for your application 🫡
Show Your Passion for Web3: When writing your application, let your enthusiasm for Web3 and fintech shine through. We want to see that you’re not just looking for a job, but that you genuinely care about shaping the future of digital finance.
Tailor Your Experience: Make sure to highlight your relevant experience in operations, payment processing, or fintech. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your skills and achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Success Partner role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive — a quality we value!
How to prepare for a job interview at DCS CARD CENTRE PTE. LTD.
✨Know Your Web3 Stuff
Make sure you brush up on your knowledge of Web3 payment ecosystems and compliance frameworks like KYC and AML. Being able to discuss these topics confidently will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive partner success in previous roles. Bring examples of how you've monitored KPIs or improved operational workflows. This will demonstrate your analytical mindset and problem-solving abilities, which are crucial for this position.
✨Be Ready to Collaborate
Since this role involves working closely with various teams, think of examples where you've successfully collaborated in the past. Highlight your communication skills and how you’ve worked with others to achieve common goals, especially in a fast-paced environment.
✨Prepare Questions That Matter
Have a few thoughtful questions ready about the company's future direction, particularly regarding their innovative payment solutions. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
