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For Companies At a Glance
- Tasks: Drive growth and engagement for our merchant portfolio, optimising performance and enhancing relationships.
- Company: Fast-growing fintech company revolutionising global payment infrastructure.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Collaborative environment with a focus on innovation and career advancement.
- Why this job: Join a dynamic team and make a real impact in the fintech space.
- Qualifications: 6-10+ years in Account Management or Growth roles, with strong analytical skills.
The predicted salary is between 70000 - 90000 £ per year.
ABOUT US
DCS is a fast-growing fintech company building a global payment infrastructure across issuing, acquiring, and alternative payment rails. As our merchant network continues to expand, maximizing the value of existing partnerships is critical to driving sustainable transaction growth. We are seeking an Account Director (Merchant Growth & Engagement) to drive post-onboarding growth across our merchant portfolio. This role takes over after the initial BD incubation phase and focuses on increasing wallet share, improving transaction performance, and preventing churn. You will act as the owner of merchant portfolio performance, driving transaction volume, success rate, and long-term partner value. By leveraging data insights, joint initiatives, and flow optimization, you will ensure merchants are fully activated and continuously scaled within our ecosystem.
CORE RESPONSIBILITIES
- Merchant Portfolio Growth Ownership: Own performance of assigned merchant portfolio, driving GTV growth, wallet share expansion, and churn prevention. Identify growth opportunities across key merchants and develop account-level strategies to scale transaction volume.
- Merchant Engagement & Value Expansion: Drive joint growth initiatives with merchants (e.g., campaigns, payment placement, cashier prompts) to increase usage and conversion. Strengthen merchant relationships and position DCS as a strategic payment partner.
- Payment Flow & Performance Optimization: Optimize payment flows, integration methods, and routing logic to improve transaction success rate and user experience. Identify and resolve friction points across the payment journey to enhance conversion and efficiency.
- Cross-functional Execution: Collaborate with Product, Tech, Risk, and Operations teams to implement optimizations and deliver scalable merchant solutions. Ensure timely execution of initiatives and continuous improvement of merchant performance.
REQUIRED QUALIFICATIONS
- Minimum 6–10+ years in Account Management, Partnerships, or Growth roles within payments, fintech, or e-commerce ecosystems.
- Bachelor’s degree in Business Management or any relevant degrees.
- Proven experience in managing and scaling merchant portfolios, driving transaction volume, retention, and account-level growth.
- Strong ability to analyze transaction data, identify growth levers, and optimize performance metrics (e.g., success rate, conversion).
- Ability to engage merchants as strategic partners and drive joint initiatives that deliver measurable business impact.
- Experience working with Product, Tech, and Operations teams to implement solutions and improve merchant performance.
- Familiarity with online payments, acquiring, e-commerce platforms, or digital transaction flows.
Account Director (Merchant Growth & Engagement) employer: DCS CARD CENTRE PTE. LTD.
Contact Detail:
DCS CARD CENTRE PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director (Merchant Growth & Engagement)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in managing merchant portfolios and driving growth. Use specific examples to demonstrate how you've optimised performance metrics and engaged partners effectively.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out to companies you admire, like DCS, and express your interest in working with them. Tailor your message to show how your background in account management and partnerships aligns with their goals.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in payments and fintech. This not only boosts your knowledge but also gives you great talking points during interviews. Plus, it shows that you're genuinely interested in the industry and committed to your professional growth.
We think you need these skills to ace Account Director (Merchant Growth & Engagement)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Director role. Highlight your experience in account management and growth within fintech or e-commerce, and don’t forget to showcase any relevant achievements that demonstrate your ability to drive transaction volume and prevent churn.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our mission at DCS. Be specific about how you can contribute to merchant growth and engagement.
Showcase Data-Driven Insights: Since this role involves leveraging data insights, make sure to include examples of how you've used data to identify growth opportunities and optimise performance in your previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DCS CARD CENTRE PTE. LTD.
✨Know Your Numbers
Make sure you come prepared with insights about transaction volumes, success rates, and any relevant metrics from your previous roles. This shows that you understand the importance of data in driving merchant growth and can speak their language.
✨Showcase Your Strategic Thinking
Be ready to discuss specific strategies you've implemented in the past to drive account growth and prevent churn. Think about joint initiatives or campaigns you've led and how they impacted performance. This will demonstrate your ability to think critically and act strategically.
✨Understand the Merchant's Perspective
Research the company’s current merchant partnerships and be prepared to discuss how you would enhance those relationships. Showing that you can empathise with merchants and understand their needs will position you as a valuable partner.
✨Collaboration is Key
Highlight your experience working cross-functionally with teams like Product, Tech, and Operations. Be ready to share examples of how you’ve successfully collaborated to implement solutions that improved merchant performance. This will show that you can work well within their ecosystem.