At a Glance
- Tasks: Support a dynamic underwriting team with admin tasks and broker documentation.
- Company: Join a leading insurance firm focused on high net worth clients.
- Benefits: Enjoy flexible hours, hybrid working, and a supportive team environment.
- Other info: Great opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Kickstart your career in insurance while making a real impact.
- Qualifications: Previous admin experience and strong organisational skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
The Administrative Assistant provides dedicated administrative and operational support to KGM’s High Net Worth motor underwriting team, Aurum. The role focuses on broker documentation, finance-related administration, workflow reporting, and supporting the wider business function to maintain high service standards for brokers and clients.
Key Responsibilities
- Broker Documentation & Issuance – Issue policy documentation for new business, renewals, and mid‑term adjustments; prepare and issue schedules, certificates, proof of no claims, and endorsements; draft standard correspondence and letters to brokers and clients.
- Financial Administration Support – Support debt management, including daily monitoring, reporting, and liaison with Credit Control and brokers; assist with Direct Debit administration (setup, maintenance, queries for instalments, cancellations and amendments).
- Workflow & Reporting – Produce and maintain daily workflow and activity reports; support ad‑hoc reporting requests for management.
- Operational & System Support – Assist underwriters and underwriting assistants by loading new quotes onto the underwriting platform, processing low‑level MTAs and clerical adjustments, making typographical or non‑technical amendments, and supporting document and wording updates within the underwriting system.
- Broker & Business Support – Manage new broker set‑up (system creation and onboarding); maintain broker records and support commission changes; act as first‑line support for broker administrative queries.
- Telephone & Client Service – Provide call overflow support during peak periods; take accurate messages and ensure follow‑up within agreed service levels.
- General Support – Work closely with Underwriting Assistants and Underwriters to support day‑to‑day priorities; maintain accurate records and ensure compliance with internal processes and FCA requirements; provide wider administrative support to the Aurum team as needed.
Skills & Experience
- Essential – Previous experience in an administrative or support role; strong attention to detail and accuracy; good organisational skills and ability to manage multiple tasks; confident using Microsoft Office (Outlook, Excel); strong written communication skills; professional and courteous telephone manner.
- Desirable – Experience working within insurance, financial services, or a regulated environment; knowledge of motor insurance or underwriting support functions; experience dealing with brokers or third‑party intermediaries.
Personal Attributes – Reliable and conscientious with a strong work ethic; proactive and willing to support wherever required; able to work well within a team; calm under pressure and able to manage competing priorities; willing to learn new systems and processes.
Reporting Line – Reporting to the Head of Aurum.
Benefits and Working Arrangements – Fixed‑term contract with flexibility for reasonable adjustments including flexible hours and hybrid working arrangements where possible.
Aurum Administration Assistant in Romford employer: DCR
KGM is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where teamwork and collaboration thrive. As an Administrative Assistant within the Aurum team, you will benefit from flexible working arrangements and a commitment to maintaining high service standards, all while being part of a dynamic environment that values your contributions and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Aurum Administration Assistant in Romford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to the Aurum team. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your skills and experiences that align with the administrative support role.
✨Tip Number 4
Apply through our website for the best chance! It shows you're genuinely interested and gives us a direct line to your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Aurum Administration Assistant in Romford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Aurum Administration Assistant role. Highlight your previous experience in administrative support and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Attention to Detail:Since this role requires strong attention to detail, be sure to proofread your application. Typos or errors can give the wrong impression. We appreciate candidates who take the time to ensure their application is polished and professional.
Demonstrate Your Organisational Skills:In your application, share examples of how you've managed multiple tasks or projects in the past. This will show us that you have the organisational skills needed to thrive in a busy environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at DCR
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Aurum Administration Assistant role. Familiarise yourself with broker documentation, financial administration, and workflow reporting. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy under pressure.
✨Brush Up on Your Microsoft Office Skills
As the job mentions a need for proficiency in Microsoft Office, especially Excel and Outlook, take some time to review these tools. You might be asked about your experience with them, so having specific examples of how you've used these applications in previous roles can really set you apart.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of situations where you had to deal with brokers or clients, and how you handled administrative queries. This will demonstrate your ability to provide high service standards, which is crucial for this role.
