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- Tasks: Provide on-site IT support and troubleshoot systems for clients across the UK.
- Company: Join a dynamic tech team at DCM, focused on client satisfaction.
- Benefits: Flexible hours, part-time options, and potential for full-time roles.
- Why this job: Make a real difference in clients' tech experiences while growing your skills.
- Qualifications: 2+ years of IT support experience and relevant certifications required.
- Other info: Exciting opportunities for career advancement in a supportive environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
DCM is looking for a motivated and reliable Field IT Support Specialist to join our technical team. In this hybrid clientâfacing role, you'll be responsible for providing onâsite IT support, system troubleshooting, and remote technical assistance to various clients across the UK. This position offers flexibility and is suitable for partâtime workers, with fullâtime opportunities available after meeting performance goals and completing the probation period.
This is a direct recruitment â no agencies involved, no fees, and applications submitted only via our official career portal will be considered.
Required Qualifications- Minimum 2 years of relevant IT support experience (including hybrid or field work).
- At least one IT certification (e.g. CompTIA A+, Network+, Microsoft Fundamentals).
- Strong skills in Windows OS, Microsoft 365, and basic networking.
- Must have permission to work in the UK and be ready for rightâtoâwork verification.
- Must have resided in the UK for a minimum of 3 years.
- Must be prepared to undergo a background and security check.
- Able to travel locally for client visits.
- UK Driving Licence (advantageous but not mandatory).
- Familiarity with ticketing systems (e.g. Freshdesk, Zendesk), AD, or remote desktop tools.
- Understanding of cybersecurity basics and endpoint protection.
Field IT Support Specialist in London employer: dcmhub
Contact Detail:
dcmhub Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Field IT Support Specialist in London
â¨Tip Number 1
Get your networking game on! Reach out to folks in the IT support field, especially those who work in hybrid roles. You never know who might have a lead or insider info about openings at companies like DCM.
â¨Tip Number 2
Brush up on your technical skills! Make sure you're comfortable with Windows OS, Microsoft 365, and basic networking. If you can show off your knowledge during interviews, itâll definitely give you an edge.
â¨Tip Number 3
Practice your troubleshooting skills! Since this role involves on-site support, being able to demonstrate how you solve problems on the spot will impress potential employers. Consider setting up mock scenarios to test yourself.
â¨Tip Number 4
Donât forget to apply through our official career portal! Itâs the only way to ensure your application gets seen. Plus, we love seeing candidates who take the time to follow the process!
We think you need these skills to ace Field IT Support Specialist in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and any certifications you have. We want to see how your skills match what we're looking for, so donât be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Field IT Support Specialist role. Share specific examples of your past experiences that relate to the job description.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it's relevant to the role. Make it easy for us to see your qualifications!
Apply Through Our Website: Remember, applications submitted only via our official career portal will be considered. So, make sure you apply through our website to ensure your application gets into our hands!
How to prepare for a job interview at dcmhub
â¨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and basic networking. Be ready to discuss your hands-on experience with these systems, as well as any IT certifications you hold. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
â¨Showcase Your Client-Facing Skills
Since this role is client-facing, prepare examples of how you've successfully interacted with clients in the past. Think about times when you resolved issues or provided support that made a difference. This will demonstrate your ability to communicate effectively and build rapport.
â¨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like Freshdesk or Zendesk, be ready to talk about it. If not, do a bit of research on how these systems work and their importance in IT support. Showing that you understand the workflow can set you apart from other candidates.
â¨Prepare for Background Checks
Since the role requires a background and security check, be prepared to discuss your history openly. Make sure you have all necessary documentation ready, especially proof of your right to work in the UK. This will help streamline the process and show that you're organised.
