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- Tasks: Provide on-site IT support and troubleshoot systems for clients across the UK.
- Company: Join a dynamic tech team at DCM with a focus on client satisfaction.
- Benefits: Flexible working hours, potential for full-time roles, and no agency fees.
- Why this job: Gain hands-on experience in IT support while making a difference for clients.
- Qualifications: 2 years of IT support experience and at least one IT certification required.
- Other info: Opportunity for career growth and local travel to meet clients.
The predicted salary is between 36000 - 60000 £ per year.
DCM is looking for a motivated and reliable Field IT Support Specialist to join our technical team. In this hybrid client‑facing role, you’ll be responsible for providing on‑site IT support, system troubleshooting, and remote technical assistance to various clients across the UK. This position offers flexibility and is suitable for part‑time workers, with full‑time opportunities available after meeting performance goals and completing the probation period.
This is a direct recruitment – no agencies involved, no fees, and applications submitted only via our official career portal will be considered.
Required Qualifications- Minimum 2 years of relevant IT support experience (including hybrid or field work).
- At least one IT certification (e.g. CompTIA A+, Network+, Microsoft Fundamentals).
- Strong skills in Windows OS, Microsoft 365, and basic networking.
- Must have permission to work in the UK and be ready for right‑to‑work verification.
- Must have resided in the UK for a minimum of 3 years.
- Must be prepared to undergo a background and security check.
- Able to travel locally for client visits.
- UK Driving Licence (advantageous but not mandatory).
- Familiarity with ticketing systems (e.g. Freshdesk, Zendesk), AD, or remote desktop tools.
- Understanding of cybersecurity basics and endpoint protection.
Field IT Support Specialist employer: dcmhub
Contact Detail:
dcmhub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field IT Support Specialist
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with potential employers and fellow IT enthusiasts. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives us a chance to see your hands-on experience and problem-solving abilities in action.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research the company, understand their tech stack, and be ready to discuss how your experience aligns with their needs. We want to see your passion and knowledge shine through!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Field IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field IT Support Specialist role. Highlight your relevant IT support experience and any certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and personality in applications.
Showcase Your Technical Skills: Be specific about your technical skills in your application. Mention your experience with Windows OS, Microsoft 365, and any ticketing systems you've used. We’re keen on candidates who can hit the ground running!
Apply Through Our Website: Remember, we only consider applications submitted through our official career portal. So, make sure to apply there to ensure your application gets into our hands. We can't wait to hear from you!
How to prepare for a job interview at dcmhub
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Windows OS, Microsoft 365, and basic networking. Be ready to discuss your previous IT support experiences and how you've tackled specific issues. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Client-Facing Skills
Since this role is client-facing, it's crucial to demonstrate your communication skills. Prepare examples of how you've successfully interacted with clients in the past, especially in challenging situations. This will highlight your ability to provide excellent support while maintaining a professional demeanour.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like Freshdesk or Zendesk, be sure to mention it. If not, do a bit of research on how these systems work. Understanding their functionality can give you an edge and show that you're proactive about learning new tools.
✨Prepare for Background Checks
Since the position requires a background and security check, be ready to discuss your history openly. Make sure you have all necessary documentation handy, and reassure them of your eligibility to work in the UK. This will help build trust and show that you're serious about the role.
