At a Glance
- Tasks: Manage a busy reception, handle calls, and support the Podiatry department.
- Company: Join Derbyshire Community Health Services NHS Foundation Trust, a caring and supportive environment.
- Benefits: Enjoy a competitive salary, job security, and opportunities for personal growth.
- Other info: Be part of a dynamic team with a focus on patient care and community service.
- Why this job: Make a difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a friendly attitude are essential.
The predicted salary is between 23970 - 25674 £ per year.
Responsibilities include:
- Managing the busy switchboard and reception area, providing a friendly, helpful and professional service to the general public and other services and departments.
- Ensuring public areas are kept clean and tidy.
- Performing comprehensive reception clerical duties, including ordering stationery and supplies, and managing incoming/outgoing mail.
- Answering telephone queries and forwarding calls to appropriate services.
- Providing administrative support to the Podiatry department, including booking appointments and monitoring waiting lists.
- Coordinating site maintenance issues with appropriate services.
- Supporting and complying with health and safety, fire, and infection control policies and procedures.
- Providing sickness and absence cover for colleagues as required.
- Delivering an effective reception service through verbal and written communication with patients, relatives, staff, and external agencies.
- Ensuring patients are booked into appointments correctly and directed appropriately upon arrival.
- Managing telephone answering service for general enquiries and cancellations.
- Using initiative and local knowledge to answer patient queries and signpost to appropriate local services.
- Maintaining waiting lists and liaising with the podiatry team for appointment management.
- Monitoring stock levels and reporting site maintenance issues to the DCHS estates department.
- Providing an efficient room booking service using the in-house system.
- Handling printing and photocopying tasks.
- Maintaining site emergency equipment.
- Performing other duties as required in response to additional service needs.
Receptionist/Clerical Assistant | Derbyshire Community Health Services NHS Foundation Trust employer: DCHS Foundation Trust
Derbyshire Community Health Services NHS Foundation Trust is an exceptional employer that prioritises a supportive and collaborative work environment, making it an ideal place for those seeking meaningful employment in healthcare. With a strong focus on employee development, staff are encouraged to grow their skills through training and career advancement opportunities, all while contributing to the well-being of the community. Located in the heart of Derbyshire, employees enjoy a fulfilling role that not only offers job security but also the chance to make a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Clerical Assistant | Derbyshire Community Health Services NHS Foundation Trust
✨Tip Number 1
Get to know the company! Research Derbyshire Community Health Services NHS Foundation Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients and staff. Role-play common scenarios with friends or family to boost your confidence in handling queries and directing calls effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local health service events. Building relationships can give you insider knowledge about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows your commitment to joining our team. Plus, you’ll get updates on your application status right from the source!
We think you need these skills to ace Receptionist/Clerical Assistant | Derbyshire Community Health Services NHS Foundation Trust
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about providing a warm welcome to everyone who walks through the door.
Tailor Your Experience:Make sure to highlight any relevant experience you have that matches the responsibilities listed in the job description. Whether it’s handling a busy switchboard or managing appointments, we want to know how your skills can help us provide top-notch service.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially since you'll be doing a lot of it in this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at DCHS Foundation Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Receptionist/Clerical Assistant. Familiarise yourself with tasks like managing the switchboard, booking appointments, and liaising with various departments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of verbal and written communication, practice how you articulate your thoughts. You might want to role-play common scenarios, like answering phone queries or dealing with patient inquiries. This will boost your confidence and ensure you come across as friendly and professional during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. Think of examples where you've successfully handled busy situations, like managing waiting lists or coordinating appointments. Highlighting your organisational skills will reassure the interviewers that you can handle the demands of the role.
✨Demonstrate Your Initiative
The job requires using initiative to answer queries and signpost patients to local services. Prepare examples of when you've taken the lead in problem-solving or improved a process. This will show that you’re proactive and ready to contribute positively to the team.
