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- Tasks: Manage a busy reception, handle calls, and support the Podiatry department.
- Company: Join Derbyshire Community Health Services NHS Foundation Trust, a caring and supportive environment.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a friendly attitude are essential.
- Other info: Dynamic role with opportunities to learn and develop in a vital community service.
The predicted salary is between 23615 - 25674 £ per year.
Responsibilities include:
- Managing the busy switchboard and reception area, liaising with members of the general public and other services and departments, both DCHS and external.
- Providing a friendly, helpful and professional service.
- Ensuring that public areas are kept clean and tidy.
- Performing comprehensive reception clerical duties, including ordering stationery and supplies, receipt and distribution of incoming/outgoing mail, and answering all telephone queries while forwarding calls to appropriate services.
- Providing administrative services to the Podiatry department, including booking appointments both by telephone and face to face, monitoring waiting lists, and liaising with the podiatry team.
- Coordinating all issues relating to the maintenance of the site with appropriate services.
- Supporting and complying with all health and safety, fire, and infection control policies/procedures/legislation in conjunction with the appropriate departments/advisors.
- Providing sickness and absence cover for colleagues across sites.
- Delivering an effective reception service using verbal and written communication to liaise with patients, relatives, staff, and external agencies to support the delivery of an efficient patient service.
- Ensuring all patients are booked into appointments correctly and directing them appropriately once they have arrived.
- Handling telephone answering service for general enquiries and cancellations.
- Receiving all incoming/outgoing mail and its distribution.
- Using initiative and local knowledge to answer patient queries and signpost to appropriate local services.
- Assisting Podiatry services by maintaining waiting lists, cancelling, moving, and booking appointments, and liaising with the Podiatry team.
- Monitoring stock levels.
- Reporting site maintenance issues and liaising with the DCHS estates department.
- Providing efficient room booking services using the in-house system to ensure rooms are fully utilised and not double booked.
- Printing and photocopying.
- Maintaining site emergency equipment.
- Other duties may be required in response to additional service needs.
Receptionist/Clerical Assistant | Derbyshire Community Health Services NHS Foundation Trust in Dronfield employer: DCHS Foundation Trust
Contact Detail:
DCHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Clerical Assistant | Derbyshire Community Health Services NHS Foundation Trust in Dronfield
✨Tip Number 1
Make sure to research Derbyshire Community Health Services NHS Foundation Trust before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients and staff. Role-play common scenarios with a friend to boost your confidence and ensure you can handle queries smoothly.
✨Tip Number 3
Dress the part! First impressions matter, especially in a professional setting like healthcare. Choose smart attire that reflects the friendly and professional service you aim to provide.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Receptionist/Clerical Assistant | Derbyshire Community Health Services NHS Foundation Trust in Dronfield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional side shine through. We want to see your personality, so don’t be afraid to be a bit informal while still keeping it respectful. Remember, you’ll be the first point of contact for many, so show us how approachable you can be!
Tailor Your Experience: Make sure to highlight any relevant experience you have that matches the responsibilities listed in the job description. Whether it's handling a busy switchboard or managing appointments, we want to see how your past roles have prepared you for this position. Be specific!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so get clicking!
How to prepare for a job interview at DCHS Foundation Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Receptionist/Clerical Assistant. Familiarise yourself with tasks like managing the switchboard, booking appointments, and liaising with both patients and staff. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with the public and other departments, be prepared to demonstrate your verbal and written communication skills. Think of examples where you've successfully handled queries or resolved issues, as this will highlight your ability to provide a friendly and professional service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like dealing with a difficult patient or managing multiple calls at once. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Teamwork and Initiative
This position requires collaboration with various teams, so be ready to discuss your experience working in a team environment. Also, highlight instances where you've taken the initiative, such as improving processes or helping colleagues, as this shows you're proactive and can contribute positively to the workplace.