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- Tasks: Manage a busy reception, handle calls, and support the Podiatry department.
- Company: Join Derbyshire Community Health Services NHS Foundation Trust, a caring and supportive environment.
- Benefits: Enjoy a competitive salary, job stability, and opportunities for personal growth.
- Why this job: Make a difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a friendly attitude are essential.
- Other info: Be part of a dynamic team with a focus on patient care and community service.
The predicted salary is between 23970 - 25674 £ per year.
Responsibilities include:
- Managing the busy switchboard and reception area, liaising with the general public and other services and departments, both DCHS and external, providing a friendly, helpful and professional service.
- Ensuring the public areas are kept clean and tidy.
- Providing comprehensive reception clerical duties, including ordering stationery and supplies, receipt and distribution of incoming/outgoing mail, and answering all telephone queries while forwarding calls to appropriate services.
- Providing administrative support to the Podiatry department: booking appointments both by telephone and face to face, monitoring waiting lists, and liaising with the podiatry team.
- Coordinating all issues related to the maintenance of the site with appropriate services.
- Supporting and complying with all health and safety, fire, and infection control policies/procedures/legislation in conjunction with the appropriate departments/advisors.
- Providing sickness and absence cover for colleagues as required.
- Delivering an effective reception service using verbal and written communication to liaise with patients, relatives, staff, and external agencies to support the delivery of an efficient patient service.
- Ensuring all patients are booked into appointments correctly and directed appropriately upon arrival.
- Handling telephone answering service for general enquiries and cancellations.
- Receiving and distributing all incoming/outgoing mail as required.
- Using initiative and local knowledge to answer patient queries and signpost to appropriate local services.
- Maintaining waiting lists; cancelling, moving, and booking appointments while liaising with the podiatry team.
- Monitoring stock levels.
- Reporting site maintenance issues and liaising with the DCHS estates department.
- Providing an efficient room booking service using the in-house system to ensure rooms are fully utilised.
- Printing and photocopying.
- Maintaining site emergency equipment.
- Performing other duties as required in response to additional service needs.
Receptionist/Clerical Assistant | Derbyshire Community Health Services NHS Foundation Trust in Bolsover employer: DCHS Foundation Trust
Contact Detail:
DCHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Clerical Assistant | Derbyshire Community Health Services NHS Foundation Trust in Bolsover
✨Tip Number 1
Make sure you research Derbyshire Community Health Services NHS Foundation Trust before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients and staff. Role-play common scenarios with a friend to boost your confidence and ensure you can handle queries smoothly.
✨Tip Number 3
Dress the part! First impressions matter, especially in a professional setting like healthcare. Choose smart attire that reflects the friendly and professional service you aim to provide.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in the role.
We think you need these skills to ace Receptionist/Clerical Assistant | Derbyshire Community Health Services NHS Foundation Trust in Bolsover
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the friendly face of our reception, make sure to highlight your verbal and written communication skills in your application. We want to see how you can connect with patients and staff alike!
Be Organised and Detail-Oriented: This role involves juggling multiple tasks like booking appointments and managing mail. In your application, share examples of how you've kept things organised and paid attention to detail in previous roles.
Demonstrate Your Customer Service Experience: We're all about providing a helpful and professional service. Include any past experiences where you've gone above and beyond for customers or clients, as this will show us you're a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at DCHS Foundation Trust
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Receptionist/Clerical Assistant. Familiarise yourself with tasks like managing the switchboard, booking appointments, and liaising with various departments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of verbal and written communication, practice how you articulate your thoughts. You might want to rehearse common interview questions and answers, focusing on clarity and professionalism. Consider role-playing with a friend to get comfortable with the types of queries you might face.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. Think of examples from your past experiences where you successfully handled busy situations, like managing waiting lists or coordinating with different teams. Highlighting your organisational skills will reassure the interviewer that you can handle the demands of the job.
✨Demonstrate Your Customer Service Mindset
This position requires a friendly and helpful attitude towards the public. Be ready to share examples of how you've provided excellent customer service in previous roles. Emphasise your ability to remain calm under pressure and your commitment to ensuring a positive experience for patients and visitors.