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- Tasks: Respond to emergency and non-emergency calls, providing support and resolution.
- Company: Compassionate regional housing organisation dedicated to community service.
- Benefits: Starting salary of £32,644 with shift allowances and comprehensive training.
- Why this job: Make a real difference in the community while developing valuable skills.
- Qualifications: Strong communication skills and resilience in handling sensitive information.
- Other info: Opportunities for career progression after successful training completion.
The predicted salary is between 19600 - 22000 £ per year.
A regional housing organization is looking for compassionate and resilient individuals to join their Contact Resolution Centres in Exeter and Plymouth. This role involves responding to emergency and non-emergency calls, requiring strong communication skills and the ability to handle sensitive information.
Comprehensive training will be provided, with potential career progression following successful completion. With a starting salary of £32,644, including shift allowances, the successful candidate will have the opportunity to make a real difference in the community.
Contact Officer - 24/7 Police Call Centre (Full-Time) in Plymouth employer: DCH - Devon and Cornwall Housing Ltd
Contact Detail:
DCH - Devon and Cornwall Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Officer - 24/7 Police Call Centre (Full-Time) in Plymouth
✨Tip Number 1
Make sure to research the organisation and its values. Understanding their mission will help you connect your skills and experiences to what they’re looking for, showing that you’re not just another applicant.
✨Tip Number 2
Practice your communication skills! Since this role involves handling sensitive information and responding to calls, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family.
✨Tip Number 3
Network with current employees if you can. They can provide insights into the company culture and the role itself, plus it shows your genuine interest in joining their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Contact Officer - 24/7 Police Call Centre (Full-Time) in Plymouth
Some tips for your application 🫡
Show Your Compassion: When writing your application, make sure to highlight your compassionate nature. We want to see how you can connect with people and handle sensitive situations with care.
Communication is Key: Since this role involves responding to calls, emphasise your strong communication skills in your application. Share examples of how you've effectively communicated in past roles or experiences.
Be Resilient: This job can be challenging, so let us know about your resilience. Talk about times when you've faced tough situations and how you managed to stay calm and focused.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you started on this exciting journey!
How to prepare for a job interview at DCH - Devon and Cornwall Housing Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Contact Officer does. Familiarise yourself with the responsibilities of responding to both emergency and non-emergency calls. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference in the community.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples from your past experiences where you've effectively communicated under pressure. Think about times when you handled sensitive information or resolved conflicts, as these will highlight your suitability for the position.
✨Demonstrate Compassion and Resilience
This job requires a compassionate approach, especially when dealing with vulnerable individuals. Be ready to discuss how you've shown empathy in challenging situations. Also, think about how you've bounced back from tough experiences, as resilience is crucial in a call centre environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career progression opportunities, or how the team supports each other during high-pressure situations. This shows your enthusiasm for the role and helps you gauge if the organisation is the right fit for you.