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- Tasks: Respond to emergency and non-emergency calls, providing empathetic support.
- Company: Local public service organisation dedicated to community safety.
- Benefits: Competitive salary, flexible shifts, and weekend allowances.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Empathy and ability to handle sensitive situations required.
- Other info: Extensive seven-week training at Police Headquarters provided.
The predicted salary is between 30000 - 40000 £ per year.
A local public service organization is seeking a Contact Officer in Exeter to respond to emergency and non-emergency calls. The role requires individuals who can provide empathetic support and handle sensitive situations. Candidates will undergo extensive training for seven weeks at Police Headquarters. This full-time position offers competitive salary packages with flexible shifts and additional allowances for weekend working.
Contact Officer: Emergency & Non-Emergency Calls in Exeter employer: DCH - Devon and Cornwall Housing Ltd
Contact Detail:
DCH - Devon and Cornwall Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Officer: Emergency & Non-Emergency Calls in Exeter
✨Tip Number 1
Practice your communication skills! As a Contact Officer, you'll need to respond to calls with empathy and clarity. Try role-playing scenarios with friends or family to get comfortable handling sensitive situations.
✨Tip Number 2
Research the organisation! Knowing their values and mission can help you tailor your responses during interviews. Plus, it shows you're genuinely interested in the role and ready to jump in.
✨Tip Number 3
Network with current or former employees! They can provide insider tips on what the job really entails and what the interviewers are looking for. LinkedIn is a great place to start connecting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Contact Officer: Emergency & Non-Emergency Calls in Exeter
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight any experience you have in providing support to others. We want to see how you can handle sensitive situations with care and understanding.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Contact Officer role. Mention specific skills or experiences that relate directly to responding to emergency and non-emergency calls.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since this role involves handling calls where clarity is key.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to receive your application and get you started on this exciting journey!
How to prepare for a job interview at DCH - Devon and Cornwall Housing Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand what a Contact Officer does, especially in handling both emergency and non-emergency calls. Familiarise yourself with the key responsibilities and think about how your skills align with the role.
✨Show Your Empathy
Since this role involves providing empathetic support, be prepared to share examples from your past experiences where you've successfully handled sensitive situations. This will demonstrate your ability to connect with callers in distress.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would respond to various emergency and non-emergency situations. Practising these responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about the training process or how the team supports each other in challenging situations. This shows you're genuinely invested in the position.