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- Tasks: Lead business analysis for Salesforce projects, solving complex problems and driving change.
- Company: Dynamic consultancy firm focused on innovative CRM solutions.
- Benefits: Competitive salary, ongoing support, and opportunities for professional growth.
- Why this job: Make a real impact by transforming business processes and enhancing customer experiences.
- Qualifications: 5+ years in business analysis with Salesforce experience; Agile/Waterfall knowledge preferred.
- Other info: Join a collaborative team dedicated to delivering substantial change and cultural transformation.
The predicted salary is between 36000 - 60000 £ per year.
Senior Business Analyst
Responsibilities:
- Consultancy, analysis and problem solving
- Apply advanced knowledge in business analysis, covering a range of technical areas, to elicit/capture/document project requirements, the analysis and resolution of complex problems and issues to support the delivery of the CRM programme of work
- Work with internal customers/stakeholders to document and develop a shared understanding of existing business processes, functions and systems, in order to identify opportunities for improvement and efficiencies and co-ordinate/facilitate the development of a road map to delivering change
- Deploy a range of approaches (e.g. requirements mapping, process analysis, user testing, cost/impact modelling, benefits mapping, etc.) to support initiative design, development, testing and delivery
- Distil complex concepts and analysis into cogent and persuasive business case presentations, which convincingly influence decision-makers
- Build good relationships with stakeholders across the business and be able to reconcile the needs of a wide variety of teams with different priorities and ways of working
- Build an in-depth understanding of the particular operational context, opportunities and challenges facing internal customers in the Strategic Business Units (SBU)/Functions/Regions
- Provide a bridge between the end-user and the CRM programme of work to ensure a common understanding of requirements, options and the implications of the selected options
- Plan and prioritise own work activities to ensure effective delivery of diverse responsibilities and deliverables over a quarterly to annual time horizon
- Determine work plans and coordinates input from others (e.g. technical experts from Corporate Functions/SBUs) to meet specific objectives
- Change management
- Work with project managers, trainers, Business analyst team and business stakeholders to ensure that the CRM programmedelivers: (a) real substantive change, with particular attention to cultural change, and ensuring guidance and training takes into account new ways of working, including the implementation of new business processes, and (b) effective adoption of any additional features
Requirements:
- 5+ years experience in a business analysis role, with extensive experience of Salesforce Service Cloud/Sales Cloud
- Professional qualifications in business analysis
- Worked with Agile / Waterfall methodologies
- Prior experience of working with customer-facing / CRM systems in general
- Demonstrable experience of leading the delivery of business analysis tasks/projects across a major part of an organisation and across a significant geographical area.
- Degree level qualification or equivalent professional experience
- Written and verbal proficiency in English
Nice to have:
- One of the following certifications is highly desirable: BCS Business Analysis Foundation or AgileBA Foundation & Practitioner or PMI Professional in Business Analysis (PMI-PBA)
Offer: Constant support of dedicated consultant
Before sending your CV/application documents, we kindly ask candidates to read the information clause.
After reading the information clause provided by the Data Controller, I voluntarily consent to the processing of my personal data by the Advertiser, included in my job application, for the purposes of this recruitment process as well as for future recruitment projects.
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Senior Business Analyst Salesforce Service Cloud, Sales Cloud 08.10.2025 employer: DCG Poland
Contact Detail:
DCG Poland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Analyst Salesforce Service Cloud, Sales Cloud 08.10.2025
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to business analysis. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific examples where you’ve tackled complex issues. We want to see how you think and approach challenges, so have those stories ready to go.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from the conversation to make it personal and memorable.
We think you need these skills to ace Senior Business Analyst Salesforce Service Cloud, Sales Cloud 08.10.2025
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Business Analyst role. Highlight your experience with Salesforce Service Cloud and Sales Cloud, and don’t forget to showcase your consultancy and problem-solving skills. We want to see how you can bring value to our CRM programme!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully led business analysis tasks or projects in the past. We love a good story that shows your impact!
Showcase Your Methodology Experience: Since we work with Agile and Waterfall methodologies, make sure to mention your experience with these approaches. Describe how you've applied them in previous roles to deliver effective solutions. This will help us understand your adaptability and expertise!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at DCG Poland
✨Know Your Salesforce Inside Out
Make sure you brush up on your knowledge of Salesforce Service Cloud and Sales Cloud. Be ready to discuss specific features, functionalities, and how they can be leveraged to improve business processes. This will show that you’re not just familiar with the platform but can also apply it effectively in real-world scenarios.
✨Master the Art of Problem Solving
Prepare to showcase your analytical skills by thinking through complex problems you’ve solved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your thought process and demonstrate your ability to tackle challenges head-on.
✨Build Rapport with Stakeholders
Since building relationships is key for this role, think about examples where you’ve successfully collaborated with diverse teams. Be ready to discuss how you’ve reconciled differing priorities and facilitated communication between stakeholders. This will highlight your interpersonal skills and adaptability.
✨Present Like a Pro
You’ll need to distil complex concepts into persuasive presentations. Practice summarising your previous projects or analyses in a clear and concise manner. Consider using visuals or frameworks to support your points, as this will demonstrate your ability to communicate effectively with decision-makers.
