At a Glance
- Tasks: Deliver exceptional customer service and support daily operations at our petrol station.
- Company: Join Certas Energy, the UK's largest independent fuel distributor.
- Benefits: Enjoy a competitive salary, health plan, staff discounts, and career development opportunities.
- Other info: Flexible hours with a supportive team culture and genuine career progression.
- Why this job: Be the face of our store and make a positive impact on customers every day.
- Qualifications: Passion for customer service and a willingness to learn; retail experience is a plus.
The predicted salary is between 13.45 - 13.45 £ per hour.
£13.45 per hour
Location: located on the A689 near the A1(M) Junction 60 in Stockton-on-Tees (TS21 2ES)
Hours: 24 hours per week working across a rolling rota of 6am - 2pm / 2pm - 10pm / 10pm - 6am
At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.
How you’ll power our business as a Retail Customer Service Assistant:
- Delivering friendly, professional and helpful customer service.
- Processing customer transactions accurately and efficiently at the till.
- Replenishing stock and maintaining high store presentation standards.
- Ensuring compliance with health, safety and company procedures.
- Supporting the smooth day-to-day operation of both the forecourt and store.
- Contributing to a safe, welcoming and efficient environment for customers and colleagues.
What we’ll need from you:
- A passion for customer service and helping people.
- A positive, reliable and hardworking attitude.
- Strong communication and interpersonal skills.
- A willingness to learn, develop and take on new challenges.
- The ability to work effectively as part of a team.
- Retail experience is desirable but not essential as full training will be provided.
- Applicants must be aged 18 or over due to licensing regulations and lone working requirements.
Why join Certas Energy?
At Certas Energy, our people are key to our success. We are committed to creating a safe, inclusive and supportive environment where everyone can thrive and develop their career.
What you’ll get from us:
- Simply Health plan, including dental, physiotherapy, remote GP access and more.
- Staff discount scheme.
- Company pension.
- Life assurance of up to 4x annual salary.
- Access to development opportunities through our Retail Academy.
Doing right by everyone:
People matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.
Retail Customer Service Assistant - Bradbury in Stockton-on-Tees employer: DCC
At Flogas, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee development and well-being. As a Credit Controller, you'll benefit from comprehensive training, a generous benefits package including enhanced pension schemes and health plans, and the opportunity to contribute to our mission of delivering 100% renewable energy by 2040. Join our diverse team and enjoy job security while making a meaningful impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Assistant - Bradbury in Stockton-on-Tees
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including DCC, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Customer Service Assistant - Bradbury in Stockton-on-Tees
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like DCC that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at DCC will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about DCC and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at DCC
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at DCC, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at DCC!
