DCBL is seeking an experienced Collections Team Leader to drive a high‑performing team of up to 15 voice agents. The role focuses on inbound/outbound collections, coaching, and maintaining compliance with company policies.
Working 36.5 hours weekly, Monday to Friday, 8:00 to 18:00, you will motivate and develop staff, plan daily workloads, and deliver strong customer outcomes with a tailored approach to each interaction.
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Collections Team Leader — Lead a High-Performing Team employer: DCBL
DCBL is an award-winning, rapidly expanding organisation that values its employees as the cornerstone of its success. Located in Runcorn, our vibrant work culture fosters creativity and collaboration, offering a supportive environment where you can thrive as a Creative Marketing Executive. With generous benefits including early finish Fridays, 30 days holiday, and regular company social events, DCBL is committed to your professional growth and well-being.
