ROLE TITLE: Collections Team Leader
Salary £30,000 - £33,000 - with an opportunity to earn up to extra £7,200 in bonus
Hours & Working 36.5 hours per week
Pattern Mon-Fri between hours of 8am - 6pm
Got what it takes to drive a high performing team?
Want to make a difference – supporting a tailored approach to every interaction delivering the best possible outcome?
We are looking for an experienced Team Leader.
You’ll be responsible for up 15 collections agents who deliver a tailored approach to each interaction to deliver the best possible outcome. Balancing, compliance, process and individual needs.
You would be joining an award-winning team at an exciting time of growth and transformation.
Start date November 2026.
What's in it for you:
- Monday to Friday 8:00-18:00 - NO evenings or weekends
- Officed based - free parking
- Investment in employee development via apprenticeships
- Dress down Fridays
- Monthly Munch
Your New Responsibilities:
- Manage a team of voice colleagues on inbound and outbound to
- Manage, coach, and develop advisors, set performance goals, and conduct regular reviews.
- Managing in line with DCBL/DCB Legal performance management framework
- Drive a high performing team
- Buddy with fellow Team Leader team, when required covering absences
- Ensure all work complies with company policies, regulatory requirements, and data security standards.
- Regularly review and drive collections
Your Key Tasks:
- Lead, coach, and motivate team members to achieve individual and team targets.
- Plan, allocate, and monitor daily workloads to ensure efficient operations.
- Provide training, mentoring, and ongoing performance feedback to team members.
- Conduct regular one-to-one meetings and performance reviews.
- Monitor productivity, quality, and compliance with company policies and procedures.
- Resolve customer queries and escalated issues in a professional and timely manner.
- Identify opportunities to improve processes, efficiency, and team performance.
- Foster a positive, inclusive, and collaborative working environment.
- Ensure health, safety, and company standards are consistently maintained.
- Communicate business updates, objectives, and changes effectively to the team.
- Support recruitment, onboarding, and development of new team members.
- Prepare reports and maintain accurate records of team performance and operational activities.
- Work closely with management and other departments to achieve business goals.
- Promote continuous improvement the team
What we need from you:
- Previous experience in a team leadership or supervisory role.
- Excellent leadership, communication, and interpersonal skills.
- Strong organisational and time management abilities.
- Proven ability to motivate and develop others.
- Effective problem-solving and decision-making skills.
- Ability to work under pressure and manage competing priorities.
- Competent in Microsoft Office and relevant business systems.
- Commitment to delivering excellent customer service and achieving results
- CRM systems and reporting tool
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Collections Team Leader employer: DCBL
DCBL is an award-winning, rapidly expanding organisation that values its employees as the cornerstone of its success. Located in Runcorn, our vibrant work culture fosters creativity and collaboration, offering a supportive environment where you can thrive as a Creative Marketing Executive. With generous benefits including early finish Fridays, 30 days holiday, and regular company social events, DCBL is committed to your professional growth and well-being.
