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- Tasks: Maximise collections and handle customer queries with professionalism.
- Company: Join DCBL, a leading UK debt recovery firm with an award-winning team.
- Benefits: Starting salary of £24,000, bonuses, 30 days holiday, and free parking.
- Why this job: Be part of a rapidly expanding company with great career growth opportunities.
- Qualifications: Strong communication skills and a team player attitude are essential.
- Other info: Full training provided; dynamic office environment with social events.
The predicted salary is between 24000 - 25000 £ per year.
Have what it takes to get the right outcome? Have a background in accounts, customer service or admin? Fancy joining an award-winning team? We have an exciting new opportunity for Inbound Collections Agents to join an award-winning, rapidly expanding organisation at a time of transformation!
DCBL is a highly successful client-focused business being one of the UK's market leaders in debt recovery. Due to our rapid growth, we have several exciting telephone-based, inbound collection Agent positions available.
Your new role:
- Maximise collections throughout the process of the Collections letter cycle.
- Be the main point of inbound contact for customers who have received a Debt Recovery letter.
- Responsible for taking payments, setting up payment arrangements and answering customer telephone queries.
What's in it for you:
- Starting Salary £24,000.00, increasing to £25,000.00 - With a bonus structure with a potential OTE £28,600 after successful completion of 3 months' probation.
- Monday to Friday working with NO weekends and NO bank holidays!
- Working hours - 9am -5pm Monday - Thursday and 9am - 4pm Fridays.
- Monday - Friday schedule (36.5 hours per week).
- Early finish Fridays.
- Dress Down Fridays.
- 30 days holiday (including Bank Holidays).
- Employee Assistance Programme.
- Newly refurbished offices.
- Free Mersey Gateway bridge pass.
- Free parking.
- Free tea and coffee facilities.
- Free monthly lunch.
- Company social events.
- Full training provided.
- Career development and progression opportunities.
Your new role and responsibilities:
- Handle calls and queries appropriately, in a polite and professional manner.
- Take payments over the telephone.
- Negotiate suitable payment arrangements with debtors.
- Answer debtor queries using Client systems.
- Update status of accounts accordingly via Client systems.
- Review debtor evidence in line with acceptable company standards.
- Adhere to client business parameters.
- Comply with company policies and regulatory requirements on every call.
What we need from you:
- Excellent listener and communicator.
- Strong customer service skills.
- Ability to effectively work in a team.
- Be self-motivated and work well towards targets.
- Good PC Literacy skills, including a good working knowledge of Microsoft Office package.
- Good Negotiation skills.
- Previous experience in a fast-paced office/call centre environment desirable but not essential.
- Previous experience in debt recovery or payment management desirable but not essential as full training is provided.
Please note: This is not a hybrid role, and the position is located at our Manor Park office in Runcorn.
Benefits:
- Company events.
- Company pension.
- Discounted or free food.
- Free parking.
Schedule: Day shift, Monday to Friday, No weekends.
Work Location: In person.
Inbound Collections Agent in Runcorn employer: DCBL (Direct Collection Bailiffs Ltd)
Contact Detail:
DCBL (Direct Collection Bailiffs Ltd) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Collections Agent in Runcorn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DCBL. Understand their values, mission, and what makes them a market leader in debt recovery. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As an Inbound Collections Agent, you'll be handling calls and queries all day. Try role-playing with a friend or family member to get comfortable with negotiating and answering questions confidently.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ability to handle challenging situations.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our award-winning team at DCBL.
We think you need these skills to ace Inbound Collections Agent in Runcorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service or admin roles you've had, as these are key for the Inbound Collections Agent position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've handled customer queries or negotiated payments in the past.
Showcase Your Communication Skills: Since this role involves a lot of phone interaction, make sure to emphasise your communication skills in your application. We want to see that you can handle calls professionally and politely.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at DCBL (Direct Collection Bailiffs Ltd)
✨Know Your Stuff
Before the interview, make sure you understand the role of an Inbound Collections Agent. Familiarise yourself with debt recovery processes and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Active Listening
As an Inbound Collections Agent, you'll need to listen carefully to customers. During the interview, demonstrate your listening skills by summarising what the interviewer says and asking relevant questions. This shows you can communicate effectively and are attentive to details.
✨Showcase Your Negotiation Skills
Prepare examples from your past experiences where you've successfully negotiated or resolved conflicts. Whether it's in a previous job or a personal situation, being able to articulate these experiences will highlight your suitability for handling payment arrangements.
✨Be Yourself and Stay Positive
Interviews can be nerve-wracking, but remember to be yourself! Show enthusiasm for the role and the company. A positive attitude can go a long way in making a great impression, especially in a customer-focused environment like DCBL.