Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a dynamic team.
- Company: Join DCBL, a leading business in Debt Collection and High Court Enforcement.
- Benefits: Enjoy a competitive salary, 30 days holiday, and free lunches!
- Other info: Work in a vibrant office with a supportive team and fun social events.
- Why this job: Be part of a rapidly expanding company with real career growth opportunities.
- Qualifications: Experience in IT support and a passion for technology is essential.
The predicted salary is between 28000 - 32500 £ per year.
DCBL is a highly successful client‑focused business and one of the market leaders in Debt Collection and High Court Enforcement. We are committed to maintaining the highest standards, exceeding guidelines set out by our various accreditations. Due to our continued rapid expansion, we are seeking an experienced IT Engineer to join our IT Department at our office based in Runcorn.
You will be responsible for supporting the company with IT support via a ticketing system, using face‑to‑face, telephone, and remote connectivity.
What’s on offer?
- Competitive Salary – between £28,000‑£32,500 (depending on experience)
- Hours of work: 08:00‑16:00 or 09:00‑17:00 Monday‑Friday schedule (36.5 hours per week)
- Early finish Fridays
- 30 days holiday (including Bank Holidays)
- Employee Assistance Programme
- Newly refurbished offices
- Free Mersey Gateway bridge pass
- Free parking
- Free tea and coffee facilities
- Free monthly lunch
- Company social events
- Full training provided
- Career development and progression opportunities
- Rapidly expanding multi‑functional operation
Key Responsibilities
- Work as part of and collaborate within the IT department to assist with 1st‑3rd line support for all staff to ensure they can perform their operational duties on computer systems.
- Provide effective and efficient "Right first Time" IT day‑to‑day and ongoing support via telephone, email, and remote support for head office and remote staff to ensure minimal downtime or degraded service.
- Work to tight timescales in a fast‑paced environment and have a can‑do attitude.
- Apply understanding of computer networking to ensure timely resolutions of infrastructure issues.
- Ensure that computers, printers, desk phones, mobiles etc. are provided to end‑users in accordance with agreed SLAs.
- Build and manage Microsoft Windows 10; configure, maintain and fault‑find.
- Build, configure, maintain and fault‑find on Windows 10/11 Pro O/S clients.
- Understanding and configuration of DNS, DHCP, Active Directory, Azure Active Directory.
- O365 administrator experience including Exchange, OneDrive, Teams, and SharePoint.
- Networking, LAN, WAN, Meraki Wi‑Fi, and remote connectivity experience.
- VOIP solutions – configure, maintain and fault‑find.
- Understanding and knowledge of VMware; configure, maintain and fault‑find.
- Experience with physical infrastructure including structured cabling, firewalls, routers, switches, servers, UPS, and NAS devices.
- Ability to perform methodical fault finding and fast resolutions for IT reported issues across all supported products and services.
Competencies Required
- Customer focused on service delivery.
- Excellent communication skills.
- Team‑player.
- Good oral and written communication skills.
- Takes responsibility for personal development.
- Has a can‑do attitude and a willingness to progress their career in the company.
This is not a hybrid role and the position is located at our Manor Park office in Runcorn.
IT Technician employer: DCBL (Direct Collection Bailiffs Ltd)
Contact Detail:
DCBL (Direct Collection Bailiffs Ltd) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. You never know who might be looking for an IT Technician just like you, and a friendly chat can go a long way.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to share it during interviews. It’s a great way to demonstrate your hands-on experience with Windows, networking, and all that good stuff.
✨Tip Number 3
Prepare for the technical questions! Brush up on your knowledge of DNS, DHCP, and O365. Being able to talk confidently about these topics will show that you’re ready to hit the ground running in our fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight relevant experience and skills that match the job description, like your knowledge of Windows 10, networking, and customer service. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your experience aligns with our needs. Keep it friendly and professional, and don’t forget to mention your can-do attitude!
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills clearly. Mention specific tools and technologies you've worked with, like O365 or VMware. We love seeing candidates who are confident in their abilities and ready to tackle challenges.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team at DCBL!
How to prepare for a job interview at DCBL (Direct Collection Bailiffs Ltd)
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, networking, and the tools mentioned in the job description. Be ready to discuss your experience with DNS, DHCP, and O365, as well as any troubleshooting you've done in the past.
✨Show Off Your Customer Service Skills
Since this role is all about supporting users, be prepared to share examples of how you've provided excellent customer service in previous positions. Highlight your communication skills and your ability to resolve issues quickly and effectively.
✨Demonstrate a Can-Do Attitude
DCBL values a positive mindset, so come across as enthusiastic and willing to tackle challenges. Share instances where you've gone above and beyond to solve a problem or improve a process, showing that you're proactive and adaptable.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and opportunities for career development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.