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- Tasks: Lead a dynamic contact centre team and drive performance in debt recovery.
- Company: A top legal services provider with a focus on excellence.
- Benefits: Competitive salary, bonuses, and opportunities for career advancement.
- Why this job: Make a real difference by leading a team to achieve outstanding service.
- Qualifications: 3+ years in contact centres, 2+ years in management, strong analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
A leading legal services provider is seeking an experienced Contact Centre Manager to lead the team in Runcorn. This role involves managing daily operations, achieving performance targets, and delivering outstanding service.
The ideal candidate will have at least 3 years of contact centre experience, with a minimum of 2 years in management, alongside strong skills in debt recovery and analytical abilities.
Competitive salary and bonuses offered.
Senior Contact Centre Lead — Debt Recovery & Performance in Runcorn employer: DCB Legal Ltd
Contact Detail:
DCB Legal Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Contact Centre Lead — Debt Recovery & Performance in Runcorn
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal services sector and let them know you're on the hunt for a Senior Contact Centre Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your debt recovery strategies and performance metrics. We want you to showcase your analytical skills and management experience, so think of examples that highlight your successes in these areas.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and career goals. When you find a role that excites you, apply through our website to ensure your application gets the attention it deserves!
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you're the perfect fit for the Senior Contact Centre Lead position.
We think you need these skills to ace Senior Contact Centre Lead — Debt Recovery & Performance in Runcorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in contact centre management and debt recovery. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Runcorn. Share specific examples of how you've led teams and achieved performance targets in the past.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, make sure to mention any relevant tools or methodologies you’ve used to improve performance in your previous roles. We love data-driven decision-making!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DCB Legal Ltd
✨Know Your Numbers
Make sure you’re familiar with key performance metrics relevant to contact centres, especially in debt recovery. Be ready to discuss how you've achieved or exceeded targets in your previous roles.
✨Showcase Leadership Skills
Prepare examples that highlight your management experience. Think about times when you successfully led a team through challenges or improved performance. This will demonstrate your capability as a Senior Contact Centre Lead.
✨Understand the Legal Landscape
Brush up on the legal aspects of debt recovery. Being knowledgeable about regulations and compliance will show that you’re not just a manager but also an expert in the field.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current challenges in debt recovery and performance. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
