At a Glance
- Tasks: Build strategic relationships and manage high-value client accounts for exceptional service delivery.
- Company: Join DCBL, a leading name in Legal & Debt Resolution with a focus on innovation.
- Benefits: Competitive salary, early finish Fridays, 30 days holiday, and career progression opportunities.
- Other info: Dynamic environment with genuine opportunities for growth in a fast-paced organisation.
- Why this job: Make a real impact by influencing client strategy and strengthening partnerships.
- Qualifications: Experience in client success and managing complex relationships with senior stakeholders.
The predicted salary is between 45000 - 55000 £ per year.
Salary: £45,000 - £55,000 (Depending on Experience) + Excellent Benefits
Location: Runcorn (Office Based)
Hours: Monday - Friday | No Weekends | Early Finish Fridays
Join one of the UK's most recognised names in Legal & Debt Resolution. This is a senior client-facing role for an experienced relationship manager who can operate strategically and build trusted partnerships with major UK Clients. Working alongside our Head of Client Services, you will take ownership of high-profile accounts and help shape the continued development of our award-winning Client Services function. If you want to influence client strategy, strengthen relationships and make a visible commercial impact, we would like to hear from you.
About DCBL
Established in 2001, DCBL has become one of the UK's leading providers of Debt Resolution, High Court Enforcement and Legal Services. Operating across DCBL and DCB Legal, we work with many of the country's most recognised organisations, providing market-leading recovery solutions supported by innovative technology, exceptional customer service and industry-leading compliance standards. Our business continues to experience significant growth, creating an exciting opportunity for an ambitious senior client professional to become part of our journey.
The Opportunity
Reporting into the Head of Client Services, you'll play a key role in developing and strengthening strategic client relationships across the Group. You'll act as the senior day-to-day contact for a portfolio of high-value clients, ensuring exceptional service delivery while identifying opportunities to improve performance, strengthen partnerships and support future growth. You'll regularly engage with senior decision-makers, presenting business performance, discussing commercial opportunities and helping clients maximise the value of our services. This is a highly visible role offering genuine influence across the organisation.
Key Responsibilities
- Build trusted relationships with senior client stakeholders, from Operational Managers through to Directors and Board-level executives.
- Own a portfolio of strategic clients, ensuring outstanding service delivery and long-term client retention.
- Develop and deliver strategic account plans aligned with both client objectives and DCBL's commercial goals.
- Analyse operational and commercial performance data to identify trends, opportunities and service improvements.
- Work closely with Operations, Legal, IT, Finance and Commercial teams to deliver seamless client outcomes.
- Act as the senior escalation point for complex client issues, taking ownership through to resolution.
- Identify opportunities for organic account growth and support wider commercial initiatives across the Group.
What We're Looking For
We're looking for someone who already understands what excellent strategic client management looks like. You'll have experience managing complex client relationships within a professional, regulated or business-to-business environment and be confident engaging with senior stakeholders. Ideally you'll bring:
- Experience within Client Success, Client Services, with a proven track record of managing high-value client relationships.
- Strong commercial awareness with the ability to identify opportunities for growth and added value.
- Excellent analytical skills with confidence interpreting data and translating insights into meaningful recommendations.
- A proactive, solutions-focused approach with a genuine desire to deliver exceptional client outcomes.
This Role Isn't For Everyone
We're looking for someone who wants to make a genuine impact. This isn't a role for someone who simply maintains customer accounts. You’ll be expected to challenge constructively, influence decision‑making, identify opportunities, solve complex problems and become an integral part of our clients’ businesses. If you’re comfortable presenting in boardrooms, building relationships with senior stakeholders and taking ownership of strategic client partnerships, you’ll thrive here.
What You’ll Receive
- Salary of £45,000 - £55,000 depending on experience.
- Early finish every Friday.
- 30 days holiday including Bank Holidays.
- Free on‑site parking.
- Employee Assistance Programme.
- Complimentary refreshments.
- Monthly company lunches.
- Structured induction into our industry and specialist services.
- Genuine opportunities for career progression within one of the UK's fastest‑growing organisations.
Why Join DCBL?
You’ll be joining an ambitious business with a reputation for innovation, compliance and exceptional client delivery. More importantly, you’ll be joining a leadership team that genuinely values ideas, encourages initiative and gives talented people the opportunity to influence the direction of the business. If you’re looking for a role where you can build meaningful client relationships, contribute commercially and develop your career within an award‑winning organisation, we’d love to hear from you.
Senior Client Success Manager in Runcorn employer: DCB Legal Ltd
At DCBL, we pride ourselves on being an award-winning employer that fosters a supportive and collaborative work culture. As a Senior Relationship Team Leader in our Runcorn office, you will have the opportunity to make a significant impact by developing high-performing teams and driving exceptional customer service. With a focus on career development and progression, we offer a dynamic environment where your leadership skills can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager in Runcorn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DCB Legal Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DCB Legal Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Client Success Manager in Runcorn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DCB Legal Ltd:Your cover letter is your chance to shine! Tell us why you want to work at DCB Legal Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DCB Legal Ltd!
How to prepare for a job interview at DCB Legal Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
