At a Glance
- Tasks: Maximise case resolution through payments and customer queries.
- Company: Join an award-winning, rapidly expanding legal firm.
- Benefits: Starting salary of £25,000 with potential OTE of £32,800, plus 30 days holiday.
- Other info: Full training provided and great career progression opportunities.
- Why this job: Enjoy a Monday to Friday schedule with no weekends or bank holidays!
- Qualifications: Background in collections, customer service, or sales preferred.
The predicted salary is between 25000 - 25000 £ per year.
Inbound Collections Agent Job Description
• Have what it takes to get the right outcome?
• Have a background in collections, customer service or sales?
• Fancy joining an award-winning team?
We have an exciting new opportunity for Inbound Collections Agents to join an award winning, rapidly expanding organisation at a time of transformation!
DCB Legal Ltd, an SRA Regulated Law Firm, is a specialist in the provision of legal services relating to Civil and Commercial litigation, debt recovery, property, and High Court Enforcement disputes.
We are not a full legal service provider, instead, we focus on providing a contemporary low touch, bespoke legal service in our specialist field of debt recovery and litigation.
Due to our rapid growth, we have several exciting telephone based, Inbound collection Agent positions available.
Your new role
As an Inbound Collections Agentyour role is to be the maximise case resolution through the taking of payments, setting up payment arrangements and answering customer telephone queries.
Expected start date September 2026.
What’s in it for you
- Starting Salary £25,000.00, and a genuine potential OTE £32,800 after successful completion of probation.
• Monday to Friday working with NO weekendsand NO bank holidays!
- Working hours – rota between the hours of 0800hrs and 1800hrs Monday to Friday
- Monday – Friday schedule (36.5 hours per week)
- Early finish Fridays
- Dress Down Fridays
- 30 days holiday (including Bank Holidays)
- Employee Assistance Programme
- Newly refurbished offices
- Free Mersey Gateway bridge pass
- Free parking
- Free tea and coffee facilities
- Free monthly lunch
- Company social events
- Full training provided.
- Career development and progression opportunities
- Rapidly expanding multi-functional operation
Your new role and responsibilities
- Handle calls and queries appropriately, in a polite and professional manner
- Take payments over the telephone
- Negotiate suitable payment arrangements with customers
- Answer customer queries using Client systems
- #J-18808-Ljbffr
Inbound Collections Agent in Runcorn employer: DCB Legal Ltd
DCBL is an exceptional employer that prioritises the growth and development of its employees, offering comprehensive training and clear career progression paths. With a supportive work culture and the opportunity to earn uncapped bonuses, our Debt Recovery Field Agents enjoy a rewarding and dynamic role while making a positive impact across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Collections Agent in Runcorn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DCB Legal Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DCB Legal Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Collections Agent in Runcorn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DCB Legal Ltd:Your cover letter is your chance to shine! Tell us why you want to work at DCB Legal Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DCB Legal Ltd!
How to prepare for a job interview at DCB Legal Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
