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- Tasks: Engage with members, handle enquiries, and promote savings and loans products.
- Company: Join London Capital Credit Union, a leading not-for-profit co-operative in the UK.
- Benefits: Enjoy flexible working hours, a competitive salary, and a staff bonus scheme.
- Why this job: Make a real impact by helping others while developing your career in finance.
- Qualifications: Customer service and administrative experience are essential; ICT skills are a must.
- Other info: Part-time roles available with opportunities for career progression.
The predicted salary is between 24000 - 36000 £ per year.
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London Capital Credit Union
Make The World a Better Place
Member Services & Support Officer
We are looking for people to join our friendly team. London Capital is one of the UK\’s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.
Members Services & Support Officer
Hours per week (part-time, flexible working options)
Period: Permanent, with a 3-month probation period.
Pay: £30,094 per annum, approximately £15.23 per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.
Reports to: Deputy Manager (Operations)
Main purpose and scope of the Member Services & Support Officer role
To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate, and efficient manner.
Main duties & responsibilities
- Promote active membership and take-up of savings and loans products
- Ensure members feel valued and welcome in dealings with the credit union
- Handle member enquiries via post, telephone, email, website & app
- Accurately input data into various IT systems
Person Specification – Member Services & Support Officer
- Administrative or clerical experience – Essential
- Customer service experience – Essential
- Experience of using a range of ICT efficiently – Essential
Competencies
- A friendly and outgoing manner with an ability to make a good first impression – Essential
- Proven skills in accurate record keeping & policy adherence – Essential
- Good self-organisational skills – Desirable
- Works well in teams – Essential
- Good verbal and written communication skills in English – Essential
Other
- Flexible with respect to working hours and tasks – Essential
- Knowledge and understanding of the credit union movement – Desirable
- A commitment to the aims and objectives of the credit union movement – Desirable
To apply for this customer service role, please send your CV and a covering letter that MUST demonstrate how you meet the main duties & responsibilities of this role.
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Member Services & Support Officer - #JBD08384 employer: DCA Recruitment
Contact Detail:
DCA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services & Support Officer - #JBD08384
✨Tip Number 1
Familiarise yourself with the credit union movement. Understanding its principles and values will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience during any informal conversations or networking opportunities. This can set you apart from other candidates and demonstrate your suitability for the role.
✨Tip Number 3
Practice your communication skills, especially in handling enquiries. Role-playing different scenarios can prepare you for the types of interactions you might have with members.
✨Tip Number 4
Be ready to discuss your organisational skills. Think of examples where you've successfully managed tasks or projects, as this will be crucial for the administrative aspects of the job.
We think you need these skills to ace Member Services & Support Officer - #JBD08384
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Use specific examples that demonstrate your skills in record keeping and communication, as these are essential for the Member Services & Support Officer position.
Craft a Compelling Cover Letter: Your cover letter should clearly outline how you meet the main duties and responsibilities of the role. Be sure to mention your experience with customer service and any familiarity with credit unions, as this will show your commitment to their aims and objectives.
Showcase Your Skills: In both your CV and cover letter, emphasise your self-organisational skills and ability to work well in teams. Provide examples of how you've successfully managed tasks or projects in previous roles to illustrate your capabilities.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and complete. A polished application reflects your attention to detail.
How to prepare for a job interview at DCA Recruitment
✨Show Your Customer Service Skills
As a Member Services & Support Officer, you'll be interacting with members regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle enquiries and make members feel valued.
✨Demonstrate Your Administrative Experience
This role requires strong administrative skills. Bring specific examples of your previous clerical work, focusing on your attention to detail and accuracy in record-keeping. Mention any relevant IT systems you have used to manage data.
✨Express Your Understanding of the Credit Union Movement
While not essential, having knowledge about the credit union movement can set you apart. Research the principles and values of credit unions and be ready to discuss why you believe in their mission to promote saving and provide low-cost loans.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the team culture, career progression opportunities, and the specific challenges faced by the credit union. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
