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- Tasks: Guide clients in optimising their CRM data for AI readiness and success.
- Company: Join DQ Global, a leader in customer data transformation.
- Benefits: Competitive salary, healthcare, pension contributions, and free parking.
- Why this job: Make a real impact by helping businesses unlock their CRM potential.
- Qualifications: Strong communication skills and a basic understanding of CRM data structures.
- Other info: Full training provided with opportunities for growth in a modern environment.
The predicted salary is between 32000 - 45000 £ per year.
Location: Lee on the Solent, Hampshire, UK (Hybrid/Office based)
Competitive salary: £32 - £45k depending on experience
About DQ Global
At DQ Global, we help organisations turn customer data into a strategic growth asset. Our software improves data quality directly inside Microsoft Dynamics 365 Sales, enabling reliable CRM insights, stronger customer relationships, reduced storage costs - and AI ready operations. For over 20 years we’ve helped businesses create a trusted Single Customer View through our 4Cs: Capture, Cleanse, Consolidate, Compress. Now we’re growing our Customer Success capability to support the next wave of AI adoption across the Microsoft ecosystem.
Customer Success Manager - The Role
We’re looking for an energetic, curious, and customer focused Customer Success Manager to guide our clients on their journey to clean, reliable, and actionable CRM data. You’ll become a trusted advisor to our customers - onboarding them, supporting them, coaching them, and helping them maximise value across our DQ for Dynamics™ product suite. Your work ensures their CRM is accurate, compliant, and ready for AI powered automation.
Customer Success Manager - What You’ll Do
- Lead customer onboarding, training, and adoption programmes that make complex data concepts easy to understand.
- Deliver structured onboarding using our 30/60/90 success plan.
- Help customers achieve early wins and adopt key data workflows.
- Establish what good looks like for each customer and track progress against it.
- Deliver engaging product demonstrations showcasing how data quality impacts reporting, automation, and AI readiness.
- Help customers optimise their Microsoft D365 Sales data, processes, and governance practices.
- Monitor customer health, usage, and data quality performance - identifying risks before they become issues.
- Run value reviews and provide actionable guidance using the DQ Global 4Cs framework.
- Identify opportunities for customers to benefit from additional features, modules, or service packages.
- Work closely with Sales, Product, and Support to deliver a seamless, proactive customer experience.
Customer Success Manager - What We’re Looking For
- A strong communicator who can translate technical ideas into everyday language.
- Solid understanding of CRM data structures and basic database concepts (entities, relationships, fields).
- Analytical mindset with the ability to interpret customer usage and data quality trends.
- Organised, proactive, and driven to help customers thrive.
- Empathetic, patient, and commercially aware - able to spot value add opportunities.
- Eager to learn and grow within a modern Customer Success environment.
Bonus Points For
- Experience with Dynamics 365 Sales, Power Platform, or similar CRM systems.
- Understanding of data quality challenges such as duplicates, decay, inconsistent formatting, or multi system fragmentation.
- Previous experience in SaaS, Customer Success, CRM consultancy, or technical support.
- Familiarity with AI/analytics initiatives that depend on trusted, high quality data.
- Familiarity with 30/60/90 onboarding methodologies and defining customer success milestones.
Why Join DQ Global?
- Full training on our DQ for Dynamicsâ„¢ products, Customer Success methodologies, and consultative frameworks.
- The opportunity to work at the forefront of AI readiness and CRM data transformation.
- Pension contributions.
- Healthcare provision.
- Free on site parking.
Ready to Make an Impact?
If you’re excited about helping organisations unlock the full value of their CRM and become AI ready, we’d love to hear from you.
Customer Success Manager - #JBD08504 in Lee-on-the-Solent employer: DCA Recruitment
Contact Detail:
DCA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - #JBD08504 in Lee-on-the-Solent
✨Tip Number 1
Get to know the company inside out! Research DQ Global's products and values so you can speak their language during interviews. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of Customer Success Manager. Use examples from your past experiences to demonstrate how you can help customers thrive with DQ Global's solutions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Success Manager - #JBD08504 in Lee-on-the-Solent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with CRM systems and data quality, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since we need a strong communicator, use your application to demonstrate how you can translate complex ideas into simple terms. Share examples of how you've done this in past roles to really stand out.
Highlight Relevant Experience: If you've worked with Dynamics 365 Sales or similar CRM systems, make sure to mention it! We want to see how your background aligns with our needs, so don’t hold back on those details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at DCA Recruitment
✨Know Your Product Inside Out
Before the interview, make sure you understand DQ Global's DQ for Dynamicsâ„¢ product suite. Familiarise yourself with how it improves data quality and its impact on CRM insights. This will help you speak confidently about how you can guide customers in maximising their use of the software.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to translate complex data concepts into everyday language. Prepare examples from your past experiences where you've successfully communicated technical ideas to non-technical audiences. This will demonstrate your ability to be a trusted advisor.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer management strategies. Think of specific scenarios where you've helped clients achieve success or overcome challenges. Use the 30/60/90 onboarding methodology as a framework to structure your responses.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you've used data to track customer health and identify trends. Highlight any experience you have with CRM systems and data quality challenges. Showing that you can interpret data effectively will set you apart as a candidate who can drive customer success.
