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For Companies At a Glance
- Tasks: Onboard users, manage relationships, and advocate for customer needs.
- Company: Leading media company in the UK focused on user satisfaction.
- Benefits: Competitive contract, flexible hours, and a chance to make a difference.
- Why this job: Join a dynamic team and enhance customer experiences in a digital world.
- Qualifications: Experience in the academic sector and strong communication skills.
- Other info: Opportunity to grow in a supportive and innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading media company in the UK seeks a Customer Support & Success Manager crucial for enhancing user satisfaction and retention. This role involves onboarding users, managing relationships, and advocating for customer needs within the organization.
The ideal candidate will have experience in the academic sector, strong communication skills, and a passion for improving customer experience in a digital environment. The position is a contract with responsibilities in customer service and consulting.
Customer Success & Support Lead (Onboarding & Retention) in London employer: DC Thomson
Contact Detail:
DC Thomson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Support Lead (Onboarding & Retention) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer success roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in onboarding and retention strategies. This will give potential employers a clear picture of how you can enhance user satisfaction.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your communication skills. Being articulate about your passion for customer experience can set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Customer Success & Support Lead (Onboarding & Retention) in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for enhancing user satisfaction. Share specific examples of how you've improved customer experiences in the past, especially in the academic sector.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the role. We want to see how your skills match our needs, so don’t be shy about showcasing your strengths!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your points concise. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DC Thomson
✨Know Your Customer Journey
Familiarise yourself with the entire customer journey, especially in onboarding and retention. Be ready to discuss how you can enhance user satisfaction at each stage and share specific examples from your past experiences.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare to demonstrate how you've effectively managed relationships and advocated for customer needs in previous positions.
✨Research the Company Culture
Dive into the company’s values and culture. Understanding their approach to customer success will help you align your answers with what they’re looking for, showing that you’re not just a fit for the role but also for the team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you improved customer experience or resolved conflicts, and be ready to explain your thought process and the outcomes.
