IT Helpdesk Analyst (12-Month Fixed-Term Contract)
IT Helpdesk Analyst (12-Month Fixed-Term Contract)

IT Helpdesk Analyst (12-Month Fixed-Term Contract)

Dundee Temporary 28000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support staff with IT issues and manage service requests in a dynamic team.
  • Company: Join DC Thomson, a leading media company dedicated to community impact and innovation.
  • Benefits: Enjoy 34 days holiday, health cash plan, gym access, and competitive salary.
  • Why this job: Kickstart your IT career in a supportive environment with opportunities for growth.
  • Qualifications: No prior experience needed; strong communication and problem-solving skills are essential.
  • Other info: This is a full-time, 12-month fixed-term contract based in Dundee.

The predicted salary is between 28000 - 42000 £ per year.

ABOUT DC THOMSON:

At DC Thomson we are a business with a purpose – to make a positive impact on the communities we serve.

We are home to some of the world’s best-loved media brands, organised around local news and radio, companionship, kids, advocacy, energy, puzzles and hobbies.

The Courier, The Press & Journal, The Sunday Post, Beano, Stylist, Puzzler, The People’s Friend, My Weekly, Bunkered, Energy Voice, Findmypast and Brightsolid are just some of the brands you might know us for.

Deeply rooted in our communities, we are investing in data, technology and talent to unlock a new level of understanding about what really matters to our customers. This is how we are shaping the future of media.

We’ve changed the way we work to create a flexible, collaborative, learning-led culture that draws on expertise from across the organisation to create award-winning content and cultural moments that make audiences want to be part of our communities.

Our HQ is in Dundee and we have bases around the UK employing over 1,200 extraordinarily creative colleagues working in a mix of office/home/hybrid. They’re passionate about being part of the story of so many well-loved brands and they’re crucial to our ambitions for the company.

We’re looking for the best people to join us at DC Thomson, to share their energy, ideas and skills and be part of our story.

Why join us now?

DC Thomson is on an exciting transformation journey to growth. Our brands matter to people and we are passionate about sustaining meaningful relationships with the communities these brands serve.

Focused on creating brilliant content and experiences that inspire our audiences and communities.

ROLE SUMMARY

  • Job Title: IT Helpdesk Analyst
  • Contract Duration: 12-Month Fixed-Term Contract (The successful candidate will join us on an initial 12-month fixed-term contract with the opportunity for review and a strong possibility of the role becoming permanent, subject to business needs and individual performance.)
  • Location: Dundee, Scotland, United Kingdom

We currently have a fixed-term position for someone looking to start their career journey in the IT department, initially for a year.

We are seeking an enthusiastic person to fill an IT Helpdesk Analyst role based full-time in our Meadowside office.

You will play a vital support role to our staff based around the UK and be part of a fully integrated and multi-skilled service support team, responsible for the support, administration and maintenance of DC Thomson’s Information Systems.

You will be responsible for supporting basic user issues, fulfilling service requests and onboarding new users into the business. As you will be the first point of contact for many users, you will be responsible for triaging incidents accurately and within a timely manner to a Senior Helpdesk IT Analyst.

Key Responsibilities:

  • Ensuring that our customers receive a high level of engagement. This includes, creating a ticket for their issue and gathering all information possible, setting reasonable SLAs, updating notes and validating closures.
  • Support troubleshooting of IT related problems from in-house software to hardware, such as, Laptops, PCs, Printers, etc.
  • Troubleshoot basic network issues.
  • Ensure that all tickets being triaged have full information and the desired outcome before assigning. As you will be passing the ticket on to different agents, it is your responsibility to gather the information required and inform the user that their ticket has been escalated.
  • Ensure that when engaging with users, that they are made to feel important and that their issue, no matter how small, is relevant. Offer advice/quick overviews. Make our users feel that coming to Service Desk has been a good use of their time.
  • Publishing support documentation to assist customers with requests for information and provide customer training if required.
  • Basic Active Directory/Office 365 knowledge. Creating user accounts, reset passwords, create groups, etc.
  • To arrange for external technical support where problems cannot be resolved in-house.

Knowledge, Qualifications, Skills and Experience:

  • Previous experience in a similar role would be desirable but not essential
  • A recognised Information Systems or Technical Qualification would be desirable but not essential
  • Excellent communication and interpersonal skills
  • Strong analytical and problem solving skills
  • Self-motivated and ability to work independently
  • Ability to work with users to understand requirements and translate them into functional and technical requirements and solutions

To apply for this role, please follow our online application process and submit a CV and cover letter.

This is a full-time, temporary position (12-month fixed-term contract), working 35 hours per week from our Meadowside/Dundee office. We offer a generous package including 34 days holiday, health cash plan, on-site gym, excellent pension, a competitive salary, and many more staff discounts and benefits.

We are an equal opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.

If you have any issues with your application, please email recruitment@dcthomson.co.uk

Closing date for applications: Friday, 25th July 2025 at 16:00hrs

Please note that we reserve the right to close the vacancy early once we have received suitable applications. Therefore, please ensure you submit your application as early as possible to avoid disappointment.

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IT Helpdesk Analyst (12-Month Fixed-Term Contract) employer: DC Thomson

At DC Thomson, we pride ourselves on fostering a dynamic and inclusive work environment that champions creativity and collaboration. As an IT Helpdesk Analyst in our vibrant Dundee office, you'll benefit from a generous holiday package, health cash plan, and access to an on-site gym, all while being part of a transformative journey within a company dedicated to making a positive impact in the communities we serve. With ample opportunities for professional growth and development, you will play a crucial role in supporting our talented team and enhancing user experiences across our beloved media brands.
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Contact Detail:

DC Thomson Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land IT Helpdesk Analyst (12-Month Fixed-Term Contract)

✨Tip Number 1

Familiarise yourself with DC Thomson's brands and their mission. Understanding the company's purpose and how they engage with their communities will help you align your responses during interviews and show that you're genuinely interested in being part of their story.

✨Tip Number 2

Brush up on your technical skills, especially in Active Directory and Office 365. Since these are mentioned in the job description, demonstrating your knowledge or willingness to learn about these systems can set you apart from other candidates.

✨Tip Number 3

Prepare for potential scenario-based questions during the interview. Think about how you would handle common IT helpdesk situations, such as troubleshooting user issues or managing service requests, to showcase your problem-solving skills.

✨Tip Number 4

Highlight your communication skills in your interactions with the recruitment team. Since the role involves engaging with users, showing that you can communicate effectively and empathetically will demonstrate that you’re a good fit for the team.

We think you need these skills to ace IT Helpdesk Analyst (12-Month Fixed-Term Contract)

Customer Service Skills
Basic IT Troubleshooting
Active Directory Knowledge
Office 365 Familiarity
Ticketing System Management
Analytical Skills
Problem-Solving Skills
Communication Skills
Interpersonal Skills
Self-Motivation
Time Management
Attention to Detail
Ability to Work Independently
Documentation Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Helpdesk Analyst role. Focus on any previous customer service or IT support roles, even if they were informal.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of DC Thomson that resonate with you, such as their commitment to community and innovation in media.

Showcase Communication Skills: Since this role involves engaging with users, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've effectively resolved issues or supported others in the past.

Highlight Problem-Solving Abilities: Demonstrate your analytical and problem-solving skills by including examples of challenges you've faced in previous roles and how you overcame them. This will show your potential to handle IT-related issues effectively.

How to prepare for a job interview at DC Thomson

✨Understand the Role

Before the interview, make sure you thoroughly understand the responsibilities of an IT Helpdesk Analyst. Familiarise yourself with common IT issues and how to troubleshoot them, as well as the importance of customer service in this role.

✨Show Enthusiasm

DC Thomson is looking for someone enthusiastic about starting their career in IT. Be sure to express your passion for technology and helping others during the interview. Share any relevant experiences that demonstrate your eagerness to learn and grow.

✨Prepare for Common Questions

Anticipate questions related to problem-solving and customer service scenarios. Think of examples from your past experiences where you successfully resolved an issue or helped a user, even if it was in a different context.

✨Ask Insightful Questions

At the end of the interview, be prepared to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This demonstrates your genuine interest in being part of DC Thomson's story.

IT Helpdesk Analyst (12-Month Fixed-Term Contract)
DC Thomson
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  • IT Helpdesk Analyst (12-Month Fixed-Term Contract)

    Dundee
    Temporary
    28000 - 42000 £ / year (est.)

    Application deadline: 2027-07-17

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    DC Thomson

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