At a Glance
- Tasks: Support clients with Microsoft Dynamics 365 solutions and manage the service desk.
- Company: Join Synergi Unifi, a leading Microsoft Solutions Partner.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities for site visits and collaboration.
- Why this job: Make a real difference by helping businesses optimise their Dynamics 365 experience.
- Qualifications: Experience in Dynamics 365 support and strong problem-solving skills required.
Synergi Unifi are a Microsoft Solutions Partner providing businesses with Microsoft Dynamics solutions and business support services. We are currently recruiting for a Microsoft Dynamics 365 Support Consultant to join our team.
Objective of the Role: The objective of this role is to take a consultative approach to the support of existing customer solutions regarding their Dynamics 365 product suite. This will be primarily remote, and Teams based support direct to our clients, however, occasional customer site visits during support handovers and implementation project final phases will be necessary. You will manage the first line service desk and provide first and second line support plus escalations to the project team. The Dynamics 365 product stack includes applications such as Business Central, Sales, Customer Insights (formerly Marketing), Customer Service and Field Service but also significant elements of the Power Platform. You will also support the wider team working closely with other members of the business where required.
Key Responsibilities:
- To effectively engage with customers (internal and external) in a professional manner
- To understand typical business processes and provide advice when required
- To have well-developed problem-solving skills and an analytical approach to this task
- Take ownership of issues and maintain good communication throughout
- Manage the service desk and report weekly call progress and escalate where required
- Support the sales engine with opportunity spotting and support activities as directed
- To support the projects team with chargeable work on occasion
Requirements:
- Highly confident with providing support and training to users
- Experience across several industries including distribution
- A background in accounting or deep knowledge of financial processes
- Some experience in the support of Dynamics 365 Business Central with experience in wider D365 CE applications being advantageous
- Previous experience in Sage 50, Sage 200, Xero, QuickBooks or equivalent is considered
- Experience in associated products such as Power Platform, specifically Power Automate is advantageous
- Experience of third party add on products such as Jet Reports, Zetadocs and Tasklet Mobile WMS
- Good experience with typical management reporting needs of a business
- Previous experience with dealing with customers at all levels of seniority
To apply for this role, please follow our online application process and submit a CV and cover letter. Closing date for applications: 21st August at 12noon.
Dynamics Business Central Functional Consultant employer: DC Thomson
DC Thomson is an excellent employer, offering a dynamic and collaborative work culture that empowers legal professionals to thrive. With a flexible hybrid work pattern and opportunities for professional growth, employees can make a meaningful impact across diverse sectors, including puzzles and energy. The competitive salary and supportive environment make it an attractive place for ambitious lawyers looking to advance their careers in Dundee.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics Business Central Functional Consultant
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DC Thomson values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DC Thomson might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to DC Thomson
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We think you need these skills to ace Dynamics Business Central Functional Consultant
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DC Thomson.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DC Thomson. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DC Thomson
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
