Customer Success & Support Lead (Onboarding & Retention)

A leading media company in the UK seeks a Customer Support & Success Manager crucial for enhancing user satisfaction and retention. This role involves onboarding users, managing relationships, and advocating for customer needs within the organization. The ideal candidate will have experience in the academic sector, strong communication skills, and a passion for improving customer experience in a digital environment. The position is a contract with responsibilities in customer service and consulting. #J-18808-Ljbffr