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- Tasks: Implement and deliver Microsoft Dynamics 365 solutions for high-profile clients.
- Company: Join Synergi, a leading Microsoft Solutions Partner in Gateshead.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continual learning and career development.
- Why this job: Make a real impact by helping brands optimise their business processes.
- Qualifications: Experience with MS Dynamics 365 and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Synergi, part of DC Thomson media company, are currently recruiting for an experienced Dynamics CRM Functional Consultant to join our growing team in Gateshead. This is a great opportunity to join a leading Microsoft Solutions Partner and apply your keen desire to deliver the highest quality solutions and support services to high profile and household brand name customers.
ROLE PURPOSE
The Dynamics CRM Functional Consultant will take a consultative approach to implement and deliver Microsoft Dynamics 365 products and services to our customers. This will span presales support, requirements gathering and documentation through to design, delivery and support.
Key responsibilities include:
- Engaging with customers (internal and external) in a professional manner
- Understanding typical business processes and provide advice and consultancy for clients when required
- Architect and develop/configure effective solutions for our clients and seek agreement
- Building and testing developed/configured solutions both internally and with customers
- Training end users and consider their needs in a kind and supporting manner
- Supporting and delivering migrations from various source systems whilst overcoming the challenges this presents
- Supporting customers post go live in a professional manner
- Supporting the sales engine with opportunity spotting and support activities as directed
- Ensuring deliverables are clearly defined and delivered within time and budget (subject to change control)
- Adhering to the Synergi project management methodology and effectively manage your time
- Contributing 1 day per week to 3rd line Service Desk Support
Requirements Skills:
- Strong attention to detail
- Proficient with Power Platforms such as Power BI, Power Automate and Power Pages
- 3rd line Service Desk support
- Excellent communication skills and ability to build rapport with technical and non-technical clients
Experience:
- Demonstrable experience as a MS Dynamics 365 Consultant
- Demonstrable experience implementing and providing scoping, design, documentation and training to clients autonomous Sales, Customer Service and Field Service and optional Marketing/Journeys experience.
Qualifications:
- Be able to show clear evidence of continual learning in your career to date
- Any industry recognised accreditations beneficial e.g. – Microsoft MCP
Behaviours that will help this role succeed:
- Collaborates across teams
- Owns outcomes and follows issues through
- Learns and adapts to improve workflows
- Experiments with purpose to enhance delivery
- Acts with curiosity and seeks better ways of working
Closing date for applications: 29th April 2026 at 12:00 noon
Dynamics CRM Functional Consultant in Gateshead employer: DC Thomson Ltd.
Contact Detail:
DC Thomson Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics CRM Functional Consultant in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills as a Dynamics CRM Functional Consultant align with their needs. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you articulate your experience and demonstrate your problem-solving skills effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Dynamics CRM Functional Consultant in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dynamics CRM Functional Consultant role. Highlight your experience with Microsoft Dynamics 365 and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at Synergi. Be sure to mention your consultative approach and any specific experiences that relate to the job description.
Showcase Your Communication Skills: Since this role involves engaging with clients, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and make sure to convey your ability to build rapport with both technical and non-technical clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at DC Thomson Ltd.
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 and its various applications. Be ready to discuss how you've implemented these solutions in the past, and think about specific examples that showcase your skills in Sales, Customer Service, and Field Service.
✨Showcase Your Consultative Approach
During the interview, highlight your ability to engage with clients and understand their business processes. Prepare to discuss how you've gathered requirements and provided consultancy in previous roles, as this will demonstrate your fit for the consultative nature of the position.
✨Communicate Clearly and Build Rapport
Strong communication skills are key for this role. Practice explaining complex concepts in simple terms, and be prepared to show how you've built relationships with both technical and non-technical clients. This will help you stand out as someone who can effectively bridge the gap between teams.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss challenges you've faced in previous projects, especially during migrations or post-go-live support. Highlight how you overcame these obstacles and what you learned from the experience, as this shows your ability to adapt and improve workflows.