Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the trade counter, serving customers and managing orders daily.
- Company: Join a well-established glazing and window solutions business near Loudwater.
- Benefits: Enjoy a competitive salary, performance bonuses, and 24 days holiday.
- Why this job: This role offers real responsibility and growth opportunities in a dynamic environment.
- Qualifications: 2 years of trade counter experience; glazing knowledge is a plus.
- Other info: Monday to Friday schedule means no weekend work!
The predicted salary is between 25000 - 30000 £ per year.
An established glazing and window solutions business near Loudwater is seeking an experienced and commercially-minded Trade Counter Manager to take the lead in running its trade counter operation. This is a key position for someone with strong customer service and organisational skills who can confidently manage both walk-in and trade customer enquiries from first contact through to order fulfilment. This is a hands-on, autonomous role with real responsibility and scope for progression as the business grows.
Key Responsibilities:
- Manage day-to-day operations of the trade counter, serving retail and trade customers in person, by phone, and via email
- Provide expert advice and guidance on glazing product options to meet customer requirements
- Handle all aspects of the order process, including quoting, supplier ordering, scheduling installations, and keeping customers informed
- Build and maintain strong customer relationships to encourage repeat business
- Quickly and effectively resolve any customer queries or issues
- Raise invoices and support payment collection
- Manage stock levels and deliveries, including chasing, checking, and logging deliveries
- Maintain a clean, organised, and professional trade counter environment
- Carry out administrative tasks, maintain accurate records, and use standard office software including Excel, Word, and Outlook
Requirements:
- Minimum 2 years’ experience working on or managing a trade counter
- Experience in glazing or construction-related products is a strong advantage
- Excellent communication and interpersonal skills
- High level of organisation and ability to manage multiple tasks effectively
- Proactive and problem-solving mindset
- Confident using Microsoft Office software (Excel, Word, Outlook)
- Fluent in English with solid maths skills
- Must live within commutable distance of the High Wycombe area
- Right to work in the UK
Benefits:
- Competitive salary: £25,000 – £30,000 per year, depending on experience
- Performance-related bonus scheme
- 24 days holiday plus bank holidays
- Monday to Friday schedule – no weekend work
- Opportunities for professional growth and advancement
Job Type: Full-time, Permanent
Schedule: Monday to Friday only
Experience: Trade Counter: 2 years (required)
Contact Detail:
DC Solution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trace counter manager
✨Tip Number 1
Familiarise yourself with the glazing products and services offered by the company. Understanding the specifics of their product range will allow you to engage confidently with customers and demonstrate your expertise during any discussions.
✨Tip Number 2
Network within the glazing and construction industry. Attend local trade shows or events where you can meet potential colleagues or customers. Building relationships in the industry can give you an edge when applying for the Trade Counter Manager position.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples from your previous experience where you successfully resolved customer issues or built strong relationships. Being able to articulate these experiences will highlight your suitability for the role.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. Consider sharing specific strategies or tools you use to stay organised, as this is a key requirement for the Trade Counter Manager role.
We think you need these skills to ace Trace counter manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing a trade counter and any relevant skills in glazing or construction-related products. Use specific examples to demonstrate your customer service and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the glazing industry. Mention how your previous experience aligns with the key responsibilities listed in the job description, and express your enthusiasm for contributing to the company's success.
Highlight Relevant Skills: In your application, emphasise your communication and interpersonal skills, as well as your proficiency in Microsoft Office software. Provide examples of how you've effectively managed multiple tasks and resolved customer queries in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Trade Counter Manager position.
How to prepare for a job interview at DC Solution
✨Showcase Your Customer Service Skills
As a Trade Counter Manager, you'll be dealing with customers daily. Prepare examples of how you've successfully handled customer enquiries or resolved issues in the past. This will demonstrate your ability to provide excellent service and build strong relationships.
✨Know Your Products
Familiarise yourself with glazing products and their applications. Be ready to discuss different options and how they meet customer needs. Showing your expertise will instil confidence in your potential employer.
✨Demonstrate Organisational Skills
This role requires managing multiple tasks simultaneously. Prepare to discuss how you prioritise tasks and manage your time effectively. You might even want to share specific tools or methods you use to stay organised.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you've had to resolve conflicts or overcome challenges in a trade counter environment. Highlight your proactive approach and how you ensure customer satisfaction.
