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For Companies At a Glance
- Tasks: Lead the trade counter, serving customers and managing orders with expertise.
- Company: Join a well-established glazing solutions business near Loudwater.
- Benefits: Enjoy a hands-on role with real responsibility and growth opportunities.
- Why this job: Be part of a dynamic team that values customer relationships and offers progression.
- Qualifications: Strong customer service and organisational skills are essential.
- Other info: This role allows for autonomy and direct impact on business success.
The predicted salary is between 30000 - 42000 £ per year.
An established glazing and window solutions business near Loudwater is seeking an experienced and commercially-minded Trade Counter Manager to take the lead in running its trade counter operation. This is a key position for someone with strong customer service and organisational skills who can confidently manage both walk-in and trade customer enquiries from first contact through to order fulfilment. This is a hands-on, autonomous role with real responsibility and scope for progression as the business grows.
Key Responsibilities:
- Manage day-to-day operations of the trade counter, serving retail and trade customers in person, by phone, and via email
- Provide expert advice and guidance on glazing product options to meet customer requirements
- Handle all aspects of the order process, including quoting, supplier ordering, scheduling installations, and keeping customers informed
- Build and maintain strong customer relationships to encourage repeat business
- Quickly and effectively resolve any customer queries or issues
- Raise invoices and support payment collection
- Manage stock levels and deliveries, including chasing, checking, and logging deliveries
- Maintain a clean, organised, and professional trade counter environment
- Carry out administrative tasks, maintain accurate records, and use standard office software
Trace counter manager employer: DC Solution
Contact Detail:
DC Solution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trace counter manager
✨Tip Number 1
Familiarise yourself with the glazing products and services offered by the company. Understanding the specifics of what they sell will not only help you in customer interactions but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. This will help you refine your ability to handle inquiries and resolve issues effectively, which is crucial for this position.
✨Tip Number 3
Research the company’s competitors and market trends in the glazing industry. Being knowledgeable about the competitive landscape can give you an edge in discussions during the interview process.
✨Tip Number 4
Prepare examples from your past experience that showcase your organisational skills and ability to manage multiple tasks simultaneously. This role requires strong multitasking abilities, so having relevant anecdotes ready will be beneficial.
We think you need these skills to ace Trace counter manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Trade Counter Manager position. Tailor your application to highlight your relevant experience in customer service and trade operations.
Craft a Compelling CV: Ensure your CV showcases your experience in managing trade counters or similar roles. Include specific examples of how you've successfully handled customer enquiries, managed stock levels, and built customer relationships.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your organisational skills and ability to resolve customer issues effectively. Use this opportunity to demonstrate your knowledge of glazing products and your commitment to excellent customer service.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Trade Counter Manager role.
How to prepare for a job interview at DC Solution
✨Know Your Products
Familiarise yourself with the glazing products offered by the company. Be prepared to discuss their features, benefits, and how they meet customer needs. This will demonstrate your expertise and ability to provide valuable advice.
✨Showcase Customer Service Skills
Prepare examples of how you've successfully handled customer enquiries or resolved issues in the past. Highlight your ability to build relationships and ensure customer satisfaction, as this is crucial for the role.
✨Demonstrate Organisational Abilities
Be ready to discuss how you manage multiple tasks and priorities effectively. Share specific strategies you use to keep operations running smoothly, especially in a busy trade counter environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth plans, team dynamics, and expectations for the Trade Counter Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
