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- Tasks: Welcome guests, manage bookings, and ensure a smooth spa experience.
- Company: Join a vibrant spa team in the stunning Cayman Islands.
- Benefits: Enjoy a beautiful work environment and potential relocation perks.
- Why this job: Be the face of relaxation and contribute to a positive guest experience.
- Qualifications: Customer service experience is preferred; strong communication skills are essential.
- Other info: Flexible hours, including evenings and weekends, are required.
The predicted salary is between 24000 - 36000 £ per year.
This role needs relocation to the Cayman Islands. We are looking for a friendly, organized, and customer-oriented Spa Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and relaxing atmosphere. You will be responsible for greeting clients, scheduling appointments, answering phone inquiries, and ensuring the smooth operation of the spa’s front desk.
Key Responsibilities:
- Greet guests with a warm and friendly demeanor upon arrival.
- Answer phone calls, emails, and online inquiries, providing information about services, availability, and pricing.
- Schedule and confirm appointments for guests, ensuring accurate booking details and avoiding conflicts.
- Maintain and update client records in the spa’s management system.
- Process payments, handle cash, and operate the point-of-sale (POS) system efficiently.
- Provide clients with information about spa services, promotions, and products.
- Assist in maintaining a clean, organized, and inviting reception area.
- Handle guest concerns or complaints with professionalism and empathy, escalating issues to management when necessary.
- Support the spa team with administrative tasks, such as inventory tracking, ordering supplies, and ensuring staff schedules are up-to-date.
- Ensure all guests are checked in and out in a timely manner.
- Keep up-to-date with spa services and treatments to provide accurate information to clients.
Requirements:
- Previous experience as a receptionist or in customer service (spa or hospitality experience is a plus).
- Strong communication and interpersonal skills.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Proficient in basic office software (MS Office, scheduling software, etc.).
- Professional appearance and demeanor.
- Ability to work flexible hours, including evenings and weekends.
- Basic knowledge of spa treatments and services is an advantage.
- Friendly, approachable, and able to work well as part of a team.
Preferred Qualifications:
- Experience with spa booking software (e.g., Mindbody, Booker, or similar systems).
Spa Receptionist employer: DC Global Talent Inc.
Contact Detail:
DC Global Talent Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with common spa treatments and services. This knowledge will not only help you answer client inquiries confidently but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios with friends or family can prepare you for handling various guest interactions effectively.
✨Tip Number 3
If you have experience with booking software like Mindbody or Booker, make sure to highlight this in conversations. If not, consider taking a short online course to get familiar with these systems before applying.
✨Tip Number 4
Network with professionals in the spa and hospitality industry. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position at StudySmarter.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or as a receptionist. Emphasise any previous roles in the spa or hospitality industry, and showcase your organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing excellent customer service. Mention your ability to create a welcoming atmosphere and your experience with scheduling appointments and handling inquiries.
Showcase Relevant Skills: In your application, highlight your communication skills, proficiency in office software, and any experience with spa booking systems. This will demonstrate your readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at DC Global Talent Inc.
✨Show Your Friendly Side
As a Spa Receptionist, your warm and friendly demeanour is key. During the interview, make sure to greet your interviewer with a smile and maintain a positive attitude throughout the conversation.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage multiple tasks effectively. Share examples from your past experiences where you successfully scheduled appointments or handled busy reception areas without compromising service quality.
✨Know Your Spa Services
Familiarise yourself with common spa treatments and services before the interview. This knowledge will not only impress your interviewer but also show your genuine interest in the role and the spa industry.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might face as a receptionist, such as handling complaints or scheduling conflicts. Be ready to explain how you would approach these situations with professionalism and empathy.
