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- Tasks: Welcome guests, manage bookings, and ensure a smooth spa experience.
- Company: Join a vibrant spa team in the stunning Cayman Islands.
- Benefits: Enjoy a beautiful work environment and potential relocation perks.
- Why this job: Be the face of relaxation and contribute to a positive guest experience.
- Qualifications: Customer service experience is key; spa knowledge is a bonus.
- Other info: Flexible hours and a chance to live in paradise await you!
The predicted salary is between 24000 - 36000 £ per year.
This role needs relocation to the Cayman Islands. We are looking for a friendly, organized, and customer-oriented Spa Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and relaxing atmosphere. You will be responsible for greeting clients, scheduling appointments, answering phone inquiries, and ensuring the smooth operation of the spa’s front desk.
Key Responsibilities:
- Greet guests with a warm and friendly demeanor upon arrival.
- Answer phone calls, emails, and online inquiries, providing information about services, availability, and pricing.
- Schedule and confirm appointments for guests, ensuring accurate booking details and avoiding conflicts.
- Maintain and update client records in the spa’s management system.
- Process payments, handle cash, and operate the point-of-sale (POS) system efficiently.
- Provide clients with information about spa services, promotions, and products.
- Assist in maintaining a clean, organized, and inviting reception area.
- Handle guest concerns or complaints with professionalism and empathy, escalating issues to management when necessary.
- Support the spa team with administrative tasks, such as inventory tracking, ordering supplies, and ensuring staff schedules are up-to-date.
- Ensure all guests are checked in and out in a timely manner.
- Keep up-to-date with spa services and treatments to provide accurate information to clients.
Requirements:
- Previous experience as a receptionist or in customer service (spa or hospitality experience is a plus).
- Strong communication and interpersonal skills.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Proficient in basic office software (MS Office, scheduling software, etc.).
- Professional appearance and demeanor.
- Ability to work flexible hours, including evenings and weekends.
- Basic knowledge of spa treatments and services is an advantage.
- Friendly, approachable, and able to work well as part of a team.
Preferred Qualifications:
- Experience with spa booking software (e.g., Mindbody, Booker, or similar systems).
Spa Receptionist employer: DC Global Talent Inc.
Contact Detail:
DC Global Talent Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the spa industry, especially if you have limited experience. Research common spa treatments and services to speak confidently about them during your interview.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've handled guest inquiries or complaints in previous roles. This will demonstrate your ability to create a welcoming atmosphere.
✨Tip Number 3
If you have experience with booking software, be ready to discuss it. If not, consider familiarising yourself with popular systems like Mindbody or Booker to show your willingness to learn.
✨Tip Number 4
Since this role requires relocation to the Cayman Islands, be prepared to discuss your plans for moving and how you’ll adapt to a new environment. Showing enthusiasm for the location can set you apart.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or as a receptionist. Emphasise any previous roles in the spa or hospitality industry, and showcase your organisational skills and ability to multitask.
Craft a Compelling Cover Letter: Write a cover letter that reflects your friendly and approachable personality. Mention your passion for providing excellent customer service and how you can contribute to creating a welcoming atmosphere at the spa.
Highlight Relevant Skills: In your application, specifically mention your communication skills, proficiency with office software, and any experience with spa booking systems. This will demonstrate your suitability for the role and your ability to handle the responsibilities outlined in the job description.
Show Enthusiasm for Relocation: Since this position requires relocation to the Cayman Islands, express your excitement about the opportunity to work in such a beautiful location. Highlight your willingness to adapt to new environments and cultures, which can set you apart from other candidates.
How to prepare for a job interview at DC Global Talent Inc.
✨Show Your Friendly Side
As a Spa Receptionist, your warm and friendly demeanour is crucial. Make sure to greet the interviewer with a smile and maintain a positive attitude throughout the conversation. This will demonstrate your ability to create a welcoming atmosphere for guests.
✨Know Your Stuff
Familiarise yourself with common spa services and treatments before the interview. Being able to discuss these confidently will show that you are knowledgeable and genuinely interested in the role, which is essential for providing accurate information to clients.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage multiple tasks effectively. You might be asked about your experience with scheduling appointments or handling customer inquiries, so have specific examples ready that showcase your organisational abilities in a fast-paced environment.
✨Handle Hypothetical Scenarios
Be prepared for situational questions, such as how you would handle a guest complaint or a scheduling conflict. Think through your responses in advance, focusing on professionalism and empathy, as these qualities are key in the spa industry.
