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- Tasks: Greet guests, schedule appointments, and manage inquiries at a spa reception.
- Company: Join a vibrant spa team in the beautiful Cayman Islands.
- Benefits: Enjoy a stunning location, flexible hours, and a friendly work environment.
- Why this job: Be the first point of contact, creating a relaxing atmosphere for guests.
- Qualifications: Customer service experience preferred; strong communication and organisational skills required.
- Other info: Relocation to the Cayman Islands is necessary for this role.
This role needs relocation to the Cayman Islands. We are looking for a friendly, organized, and customer-oriented Spa Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and relaxing atmosphere. You will be responsible for greeting clients, scheduling appointments, answering phone inquiries, and ensuring the smooth operation of the spa’s front desk.
Key Responsibilities:
- Greet guests with a warm and friendly demeanor upon arrival.
- Answer phone calls, emails, and online inquiries, providing information about services, availability, and pricing.
- Schedule and confirm appointments for guests, ensuring accurate booking details and avoiding conflicts.
- Maintain and update client records in the spa’s management system.
- Process payments, handle cash, and operate the point-of-sale (POS) system efficiently.
- Provide clients with information about spa services, promotions, and products.
- Assist in maintaining a clean, organized, and inviting reception area.
- Handle guest concerns or complaints with professionalism and empathy, escalating issues to management when necessary.
- Support the spa team with administrative tasks, such as inventory tracking, ordering supplies, and ensuring staff schedules are up-to-date.
- Ensure all guests are checked in and out in a timely manner.
- Keep up-to-date with spa services and treatments to provide accurate information to clients.
Requirements:
- Previous experience as a receptionist or in customer service (spa or hospitality experience is a plus).
- Strong communication and interpersonal skills.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Proficient in basic office software (MS Office, scheduling software, etc.).
- Professional appearance and demeanor.
- Ability to work flexible hours, including evenings and weekends.
- Basic knowledge of spa treatments and services is an advantage.
- Friendly, approachable, and able to work well as part of a team.
Preferred Qualifications:
- Experience with spa booking software (e.g., Mindbody, Booker, or similar systems).
Part Time Telephone Receptionist employer: DC Global Talent Inc.
Contact Detail:
DC Global Talent Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Telephone Receptionist
✨Tip Number 1
Familiarise yourself with the spa industry and its services. Understanding common treatments and customer expectations will help you engage with clients more effectively during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role is all about creating a welcoming atmosphere, share specific examples of how you've successfully handled guest interactions in the past.
✨Tip Number 3
Research the specific spa you'll be working for. Knowing their unique offerings and promotions can give you an edge when discussing how you can contribute to their team.
✨Tip Number 4
Be prepared to demonstrate your organisational skills. Think of ways to showcase your ability to multitask and manage appointments efficiently, as these are key aspects of the role.
We think you need these skills to ace Part Time Telephone Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or as a receptionist. Emphasise any previous roles in the spa or hospitality industry, and showcase your organisational skills and ability to multitask.
Craft a Compelling Cover Letter: Write a cover letter that reflects your friendly and approachable personality. Mention your passion for providing excellent customer service and how you can contribute to creating a welcoming atmosphere at the spa.
Highlight Relevant Skills: In your application, specifically mention your communication skills, proficiency with office software, and any experience with spa booking systems. This will demonstrate your suitability for the role and your ability to adapt quickly.
Show Enthusiasm for Relocation: Since this position requires relocation to the Cayman Islands, express your excitement about the opportunity to work in a beautiful location and your readiness to embrace the new environment and culture.
How to prepare for a job interview at DC Global Talent Inc.
✨Show Your Friendly Side
As a receptionist, your warm and friendly demeanour is crucial. Practice greeting people with a smile and maintaining a positive attitude throughout the interview. This will demonstrate your ability to create a welcoming atmosphere for guests.
✨Know the Spa Services
Familiarise yourself with the spa's services and treatments before the interview. Being able to discuss these confidently will show your genuine interest in the role and help you answer questions about how you would inform clients.
✨Demonstrate Organisational Skills
Prepare examples of how you've successfully managed multiple tasks in previous roles. Highlight your organisational skills by discussing how you prioritise tasks and ensure smooth operations, which is key for a busy reception area.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might face as a receptionist, such as handling complaints or scheduling conflicts. Be ready to discuss how you would approach these situations with professionalism and empathy during the interview.
