DC Byte is the leading provider of market data, research, and intelligence for the global data centre sector. At the heart of an industry that quietly keeps the world connected, our technology-led platform empowers the key players designing and developing digital infrastructure to make high-stakes, multi-billion-dollar investment and strategy decisions.
We deliver the most accurate, real-time, and unbiased insights into colocation and self-build enterprise assets worldwide—supporting developers, investors, and operators, including the world’s largest hyperscalers.
We’re looking for a proactive and commercially aware Customer Success Manager to join DC Byte and take ownership of the day-to-day customer experience across a growing portfolio of clients, helping them get more value from our platform while enabling our Account Managers to focus on commercial growth and strategic account management.
You’ll own much of the customer journey from post-sale handover through onboarding, training, adoption and ongoing engagement. You’ll become the normal day-to-day contact for around 60 accounts, proactively using customer feedback, platform usage and retention-risk data to understand client needs, identify issues early and improve engagement. You’ll work closely with Account Management, Sales, Research and Product, escalating material risks and commercial opportunities where appropriate. If you enjoy building trusted customer relationships, improving product adoption and working proactively in a recurring-revenue environment, this role is for you.
- experienced in Customer Success, Account Management or a closely related customer-facing role within a B2B subscription business
- familiar with the data centre industry or an adjacent sector such as digital infrastructure, telecoms, real estate data, market intelligence or SaaS; direct data centre experience would be an advantage
- experienced in contributing to customer retention and understands the factors that protect recurring revenue
- confident managing a portfolio of customers and becoming their trusted day-to-day point of contact
- proactive in understanding customer objectives, asks the right questions and identifies adoption or retention risks before they become problems
- experienced using a Customer Success platform such as ChurnZero, or a comparable platform, to monitor customer health, engagement and risk
- comfortable working with a range of stakeholders, from everyday platform users to department heads and occasional C-suite contacts
- commercially aware and able to recognise potential growth opportunities, while understanding when to involve the Account Manager
- highly organised and able to manage onboarding, training, inbound requests, support activity and competing customer priorities across a growing portfolio
- a strong communicator who can coordinate effectively across Sales, Account Management, Research and Product teams
Customer Success Manager employer: DC Byte
DC Byte is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those passionate about technology and market intelligence. With a focus on employee growth and development, we offer unique opportunities to engage with industry leaders while working in a cutting-edge sector that plays a crucial role in global connectivity. Join us in our vibrant location, where your contributions will directly impact the future of digital infrastructure.
