DC Byte is the leading provider of market data, research, and intelligence for the global data centre sector. At the heart of an industry that quietly keeps the world connected, our technology-led platform empowers the key players designing and developing digital infrastructure to make high-stakes, multi-billion-dollar investment and strategy decisions.
We deliver the most accurate, real-time, and unbiased insights into colocation and self-build enterprise assets worldwide—supporting developers, investors, and operators, including the world’s largest hyperscalers.
We’re looking for a driven and commercially focused Account Manager to join DC Byte and play a key role in retaining and growing our client base.
You’ll own the commercial relationship across a portfolio of customers, taking responsibility for renewals, account growth and long-term strategic relationships. Working closely with Customer Success, Sales, Research and Product, you’ll ensure we understand our customers’ priorities, identify commercial opportunities and act early where there is risk to retention. If you enjoy building trusted client relationships, uncovering growth opportunities and taking ownership of commercial outcomes in a recurring-revenue environment, this role is for you.
- experienced in Account Management, Customer Success, Sales or a closely related commercial role within a B2B subscription business
- familiar with the data centre industry or an adjacent sector such as digital infrastructure, telecoms, real estate data, market intelligence or SaaS; direct data centre experience would be an advantage
- experienced in owning client renewals, retention and ARR growth
- a strong relationship builder who can develop credibility with both day-to-day users and senior decision-makers
- commercially minded and confident identifying upsell, cross-sell and wider account-development opportunities
- able to understand customer objectives and translate them into a clear commercial account strategy
- confident managing renewal conversations, including negotiating commercials and addressing retention risk
- comfortable using CRM and customer data to manage pipelines, forecast accurately and prioritise activity; experience with HubSpot is an advantage
- highly organised, proactive and accountable, with the ability to manage a portfolio of customers and multiple commercial priorities
- collaborative and able to work effectively with Customer Success, Sales, Research and Product teams
Account Manager employer: DC Byte
DC Byte is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those passionate about technology and market intelligence. With a focus on employee growth and development, we offer unique opportunities to engage with industry leaders while working in a cutting-edge sector that plays a crucial role in global connectivity. Join us in our vibrant location, where your contributions will directly impact the future of digital infrastructure.
