At a Glance
- Tasks: Support customers through various channels, solving technical issues and enhancing documentation.
- Company: Join dbt Labs, a leader in analytics engineering, empowering data teams globally.
- Benefits: Enjoy unlimited vacation, flexible stipends, and a monthly healthcare allowance.
- Other info: Remote work opportunity with a focus on diversity and inclusion.
- Why this job: Be part of a passionate team, solve real problems, and grow your technical skills.
- Qualifications: Expertise in coding, SQL, and customer-facing roles; strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week.
As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:
- Code-based data transformations unlock transparency, flexibility, and collaboration
- Analysts should adopt software engineering best practices to build trusted data products
- Core analytics infrastructure should be open source and user-controlled
- Analytic code—not just tools—should be shared and community-driven
- Code-based data transformations unlock transparency, flexibility, and collaboration
- Analysts should adopt software engineering best practices to build trusted data products
- Core analytics infrastructure should be open source and user-controlled
- Analytic code—not just tools—should be shared and community-driven
Location: United Kingdom(remote)
About the Role
We\'re looking to add a new team member to our growing Customer Solutions Engineering team in the United Kingdom. This team is made up of creative problem-solvers who thrive on helping others, take pride in setting clear expectations—and exceeding them—and know how to deliver an exceptional customer experience, even when the answer isn’t immediate. We work across multiple channels to support users of dbt Cloud, diving deep into technical issues while continuously building our expertise. If you love solving hard problems, communicating clearly, and learning something new every day, we’d love to meet you.
What You\'ll do
Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas
- Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you\'re always ready to assist with any challenge
- Take ownership of customer challenges, from initial troubleshooting to resolution
- Enhance our documentation, ensuring it’s both technically accurate and easily understood
- Proactively seek out professional development opportunities, always aiming to bring more to our team and our users
- Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product
What You\'ll Need
- Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
- A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts
- Exceptional written and verbal communication skills
- A genuine drive for solving problems and helping others
- A strong technical foundation, especially within a SaaS support environment
- Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
- Experience building documentation or technical how-to guides using a variety of media (text, images, video)
- A creative attitude towards problem solving, and enjoy working directly with business stakeholders to help them get past roadblocks
What Will Make You Stand Out
- Hands-on experience with YAML or JSON structures
- Proficiency with monitoring and analytics tools like Datadog or LogicMonitor
- The ability to break down more complex technical concepts and communicate them to stakeholders verbally and in writing
- Practical experience with dbt
Remote Hiring Process
- Interview with a Talent Acquisition Partner (30 Mins)
- Interview with Hiring Manager
- Technical Task (Take home) AndInterview with Manager, CS to deep dive/discuss Take Home Technical Task
- Three Team Interviews (1:1s- 45 Mins each) that cover the following:
- Handling Customer Objections and Avoiding Burnout
- Managing High-Pressure Situations and Writing Things Down
- Feedback and Collaboration
- Unlimited vacation time with a culture that actively encourages time off
- Healthcare: A monthly allowance is included in your paycheck to support purchasing health coverage or other supplemental benefits — no reimbursement required
- Generous paid parental leave
- Flexible monthly stipends for:
- Health & wellness
- Home office setup
- Cellphone & internet
- Learning and development
- Office space
- And more
Compensation
We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.
dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.
Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page .
dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.
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#J-18808-LjbffrCustomer Solutions Engineer, UK employer: dbt Labs, Inc.
At dbt Labs, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our remote work environment in the UK allows for flexibility and work-life balance, complemented by generous benefits such as unlimited vacation time, healthcare allowances, and professional development opportunities. Join us to be part of a passionate team dedicated to empowering data practitioners and driving meaningful change in the analytics engineering space.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Engineer, UK
✨Tip Number 1
Familiarise yourself with dbt Cloud and its features. Understanding the platform inside out will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Brush up on your coding skills, especially in SQL and APIs. Being able to showcase your technical expertise in these areas will set you apart from other candidates and show that you're ready to tackle complex customer issues.
✨Tip Number 3
Prepare for the interview by practising how to explain complex technical concepts in simple terms. This is crucial for a Customer Solutions Engineer, as you'll need to communicate effectively with clients who may not have a technical background.
✨Tip Number 4
Engage with the dbt community online. Participating in forums or discussions can help you gain insights into common customer challenges and solutions, which will be invaluable when addressing customer needs in your role.
We think you need these skills to ace Customer Solutions Engineer, UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Customer Solutions Engineer role. Emphasise your expertise in coding languages, SQL, and any previous customer-facing technical roles.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for problem-solving and helping others. Mention specific experiences where you've successfully resolved technical issues or improved customer satisfaction.
Showcase Technical Skills:In your application, clearly outline your technical skills, especially those related to ETL processes, data warehousing, and any hands-on experience with YAML or JSON structures. This will demonstrate your fit for the role.
Prepare for the Interview Process:Familiarise yourself with dbt Labs' products and values. Be ready to discuss how you would handle customer objections and manage high-pressure situations, as these are key aspects of the role.
How to prepare for a job interview at dbt Labs, Inc.
✨Showcase Your Technical Skills
Make sure to highlight your expertise in coding languages, SQL, and APIs during the interview. Be prepared to discuss your understanding of ETL processes and data warehousing, as these are crucial for the Customer Solutions Engineer role.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled complex technical issues in the past. dbt Labs values creative problem solvers, so share specific instances where you successfully resolved customer challenges or improved processes.
✨Communicate Clearly
Exceptional communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to convey information effectively to both technical and non-technical stakeholders.
✨Familiarise Yourself with dbt Products
Before the interview, take some time to learn about dbt Core and dbt Cloud. Understanding their functionalities will not only help you answer questions more confidently but also show your genuine interest in the company and its products.
