Service Technician Team Leader (grade 4)

To provide professional field servicing activity, bench repairs and commissioning of professional equipment that form part of integrated lighting system installations in the Broadcast, Leisure, Corporate and Entertainment industries, working with colleagues and customers as necessary to ensure that solutions offered by WL meet the requirements of our Service Agreements and Customers.

To support the Technical Services Manager to ensure and monitor quality and standards of service work across all projects from a technical and commercial perspective, directly reporting to the Technical Services Manager. This is not a line management role and has no HR responsibilities for the team.

• Proactively Support the Technical Support Manager in monitoring available external training courses that would be beneficial to current and future service engineers to ensure progressive technical knowledge within the department at all times.
• Proactively Support the Technical Support Manager to develop internal training courses as required to ensure learned knowledge is proactively shared with wider members of the WL technical teams.
• Proactively Support the Tech Service Management Team to ensure lessons learned and feedback from all commissioning and servicing activity is applied to future engineering solutions, installations and services by reading site reports and discussion with the Tech Service Technicians and attending weekly or biweekly meetings with the wider TS Management Team to feed back.
• Proactively Support the Technical Support Manager to monitor and ensure bench repair workflow and quality attending weekly or biweekly meetings with the wider TS Management Team to feed back.
• Proactively support the Tech Service Manager in preparing RAMS and service plans for on-site servicing activity as required.
• Proactively support the Tech Service Management Team in the design, development and training of new department processes and procedures where appropriate become an early adopter and/or first/test user of these new processes and procedures.
• Work alongside the Technical Support Manager to support the design and implementation of service methods and service guides.
• Work alongside the Technical Support Manager to support the timely and accurate issue of service report documentation.
• Work alongside the Technical Support Manager to attend Installations handover site visits.
• Proactively support the Tech Service Management Team to ensure that department housekeeping is up to expected standards and that the Mezzanine working area remains clean and tidy, consumables remain stocked to appropriate levels.
• Provide technical support and advice as required across the wider WL team including attending technical meetings and engaging with wider WL technical issues as appropriate.

• Ability to work on multiple tasks simultaneously, prioritise and manage workload to meet strict deadlines.
• Strong and effective communication skills and willingness to be responsible and accountable for decisions and accept challenge.
• Show resilience, both for yourself and for others.
• Ability to show calmness in adversity and positivity without being blinkered.
• Ability to lead, develop, train, nurture and support other team members.
• Excellent attention to detail and accuracy.
• Excellent time management and planning skills, forward thinking and able to add value.
• Willing and flexible approach, with the ability to work on own initiative.
• Deadline and commercially conscious.
• Ability to communicate effectively with all levels of internal and external project stakeholders.
• Proven desire to keep abreast of latest developments in technology and its practical applications.

• Work alongside the members of other teams and communicate effectively.
• Learn about the company and its activities in order to understand and deal with the customers.
• Maintain d&b solutions confidentiality at all times.
• Represent the company in a courteous and appropriate manner in all circumstances.
• Follow correct procedures at all times and to follow the policies laid out in the staff handbook.
• Adhere to and demonstrate knowledge of health and safety matters in relation to work related tasks and ensure that relevant Health and Safety guidelines are adhered to at all times.
• Carry out your duties and responsibilities in a manner that reflects the Core Values of d&b solutions at all times – Community, Creativity and Innovation, Integrity and Trust, Learning, Quality and Excellence.

d&b solutions provides integrated audio, video, lighting, and media services, delivering complete solutions for hire and sales of technical equipment, live events, and venue installations and support. Working alongside d&b audiotechnik we are on a mission together to transform life experiences.

Hours: 40 hours per week, 5 days out of 7, Monday – Sunday.