Account Manager – Production

The Account Manager for Approved Venues is responsible for handling customer enquiries, quotes, projects, managing and developing relationships with our portfolio of approved venues across London, as well as associated agencies, caterers, and regular event clients. In this client-facing role, you will act as the primary point of contact for venue stakeholders and their client base, ensuring high standards of service delivery while driving commercial opportunities for d&b solutions. You will work collaboratively with internal teams to produce creative, commercially viable event solutions, while maintaining strong brand representation across all venue partnerships.

Key Duties and Responsibilities:

• Develop and maintain strong, long-term relationships with approved venue stakeholders, ensuring mutual growth and strategic alignment.
• Act as the primary liaison for venue event enquiries, coordinating responses, site visits and solutions efficiently.
• Maintain proactive communication with agencies, caterers, and other venue partners to identify and convert opportunities.
• Manage incoming briefs from venues and their clients, obtaining a clear understanding of requirements and expectations.
• Translate briefs into creative, commercial quotes in line with venue capabilities and client needs.
• Collaborate with scenic, creative, and production teams to design solutions that reflect the venue’s character and meet budget parameters.
• Ensure all quoting, invoicing, and financial elements meet financial targets.
• Identify cross-selling opportunities for additional services and departments within d&b solutions.
• Maintain brand consistency in all proposals, documentation, and client communications.
• Monitor event outputs and ensure high-quality creative solutions are presented.
• Provide market insight from venue interactions to support wider business development strategies.
• Work with internal teams to ensure event delivery is aligned with both venue and client expectations.
• Provide venue-specific operational insights (access, restrictions, capabilities) to delivery teams.
• Ensure all technical, creative, and logistical requirements are accurately communicated and executed.

Technical Skills:

• Proven IT skills, including use of Microsoft Office (Word, Excel, Access applications and PowerPoint).
• Working knowledge of an internal e-mail system and electronic diary is essential.
• Previous knowledge of event equipment, and working on events.
• Previous experience in a fast-paced administrative role.
• Financial acumen, budget setting and working to targets.
• General understanding or awareness of other areas of the business and impact of your role e.g. transport, finance, operations.

Personal Competencies and Behaviours:

• Ability to interact effectively at all levels, relating to others and working as a member of a team.
• Very strong attention to detail and accuracy.
• Deadline conscious- organised, with the ability to prioritise and multi-task, managing a challenging workload to meet strict deadlines.
• Willing and flexible approach, with the ability to work on own initiative.
• Time management and planning skills, forward thinking and able to add value.

d&b solutions team members are expected to:

• Work alongside the members of other teams and communicate effectively.
• Learn about the company and its activities in order to understand and deal with the customers.
• Maintain d&b solutions confidentiality at all times.
• Represent the company in a courteous and appropriate manner in all circumstances.
• Follow correct procedures at all times and to follow the policies laid out in the staff handbook.
• Adhere to and demonstrate knowledge of health and safety matters in relation to work related tasks and ensure that relevant Health and Safety guidelines are adhered to at all times.
• Carry out your duties and responsibilities in a manner that reflects the Core Values of d&b solutions at all times – Community, Creativity and Innovation, Integrity and Trust, Learning, Quality and Excellence.

d&b solutions provides integrated audio, video, lighting, and media services, delivering complete solutions for hire and sales of technical equipment, live events, and venue installations and support. Working alongside d&b audiotechnik we are on a mission together to transform life experiences.

Apart from the duties summarised in this job description, we retain the right in consultation with the post holder to include other reasonable duties, which are part of, and incidental to, this type of work. We want to recruit, and retain the most talented people, regardless of their background. We recognise that being a diverse and inclusive employer helps us fulfil our responsibility to make a difference for our staff, our clients, and our industry. Actively valuing differences enhances the way we work and people from different backgrounds and experiences bring valuable insights to the way we operate, generating new ideas and perspectives as well as making us representative of the community and society.