Management Support/Business Support

Business Management Support (BMS) – Private Banking (PB) Fixed-Term Contract – 12 Months Maternity Cover To support BMS team with conducting period control functions and reporting. To act as liaison between internal stakeholders, product specialists and local team to increase efficiency and client and employee experience. To ensure Operational Risk is managed effectively. To assist to drive business objectives and implement changes effectively Job Responsibilities Work closely with BMS team and stakeholders to ensure operational delivery of relevant infrastructure, systems, and platforms to ensure ultimate client and employee delivery and satisfaction. Assist BMS team to ensure timely implementation of any revisions in PB London Standard Operating Procedure due to (i) group guidelines and (ii) local regulatory updates. To be responsible for proactively identifying and driving the process of updates based on changes in group policy or regulatory requirements. Conduct periodic control functions and testing at a local level in line with the BMS Control Framework, to check adherence to Standard Operating Procedures, and identifying controls gaps in PB London process. Cross Border monitoring – to ensure that cross border policy and guidelines are being implemented and followed. Assist Branch Operational Risk team to promote risk & control awareness among front office team. To ensure PB key risk indicators are aligned with local regulatory requirements to facilitate timely identification of risk issues. Timely reporting & escalation of risk issue and risk event. Documentation and tracking closure of risk issues and risk events (regulatory breaches and near miss events) within approved target date and adequate update in GRC system. Assist Branch Operational Risk on identifying risk themes and completing the Risk Control Self-Assessment (‘RCSA’) for PB. Administrative work: compiling information as required by HO, PB Business Head or compliance for reporting and periodic monitoring purposes, and any other necessary administrative requirements for the PB business. May be required to attend the PB Business Control Committee meetings to give update on PB London related issues and/or items. Conduct regular meetings with ARM team to discuss any issue/blocker, problem resolution, guideline broadcasts, work prioritisation. Support the Front Office with client onboarding process to enhance turnaround times and client experience through (i) assuming role of independent party to gate keep original documentation for scanning into the system (ii) assist with scanning and uploading of rectified documentation into system (iii) assist to ensure high level of accuracy and completeness in account opening submissions by identifying and highlighting issues (iv) liaise with KYC / WMO teams for any resolutions if and when required. Assist to monitor and extract account opening progress reporting as an independent party, to highlight possible trends and issues to support timely and informed business reviews, decisions and agreed solutions. Skills & Requirements Excellent interpersonal & communication skills Ability to prioritise workloads effectively Ability to work as a team Good banking, financial, compliance, risk, regulatory, product knowledge