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- Tasks: Provide exceptional customer service to landlords and tenants while conducting viewings and handling applications.
- Company: Join DBK, West London's award-winning independent property experts with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible working, company-paid eye tests, and seasonal events.
- Why this job: Be at the forefront of the property business in a fun, dynamic team that values positive energy.
- Qualifications: UK driving license and car required; customer service experience preferred but not essential.
- Other info: Dedicated time to study at work for Level 3 CELA qualification and opportunities for progression.
The predicted salary is between 24000 - 36000 £ per year.
Hello, are you passionate about property and looking to grow your career? Join DBK – West London\’s award-winning independent property experts. The ideal candidate should be dynamic, motivated, confident and customer focused with excellent communication skills. We believe in working smart and making work fun and that is largely down to the people we employ so if you have positive energy to add to the team, we would love to hear from you.
DBK are a long-established Residential Estate and Lettings Agency with offices across West London (Hounslow, Heston and Southall).
Role
- Providing exceptional customer service to landlords and tenants
- You will be at the forefront of the business – meeting and assisting landlords and tenants with lets and rents.
- Registering customers, booking and conducting viewings
- Handling tenant applications
- Prospecting landlords for new business
Skills and Experience
- UK driving license and car are essential
- Industry experience is preferred but not essential
- Experience within a customer service role is desirable
- Knowledge of local area and located within easy reach of offices is essential
- Excellent communication skills, professional and presentable
- Experience in using CRM systems desirable
Working Hours:
- Monday to Saturday with 1 Saturday off in every 4
- Mon – Fri: 9am to 6pm and Sat: 9.30am to 3pm
What’s on offer:
- Competitive salary and commission subject to experience
- Flexible Working
- Company-Paid Eye Test
- Company-Paid Winter Jab
- Comprehensive onboarding
- Learning and development opportunities and staff progression
- Dedicated Time to Study at Work – get qualified in Level 3 CELA
- Seasonal company-paid for events and treats
- A vibrant and diverse company culture
- Free parking
Client Testimonials:
- See what our customers are saying at allAgents and Google
Social Media:
- Find out more about DBK on Instagram, TikTok and LinkedIn
Lettings Consultant / Negotiator employer: DBK Estate Agents
Contact Detail:
DBK Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Consultant / Negotiator
✨Tip Number 1
Familiarize yourself with the local property market in West London. Understanding the neighborhoods, rental prices, and trends will give you an edge during interviews and help you connect better with landlords and tenants.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled client interactions in the past. This will demonstrate your ability to provide exceptional service, which is crucial for this role.
✨Tip Number 3
Highlight any experience you have with CRM systems, even if it's not extensive. Being familiar with these tools can set you apart, as they are essential for managing tenant applications and landlord communications.
✨Tip Number 4
Engage with DBK's social media platforms like Instagram and LinkedIn. This will not only give you insights into the company culture but also allow you to connect with current employees, which could be beneficial during the application process.
We think you need these skills to ace Lettings Consultant / Negotiator
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand DBK's company culture. They value positive energy and a fun work environment, so reflect this in your application by showcasing your personality and enthusiasm for the role.
Highlight Relevant Skills: Make sure to emphasize your communication skills and customer service experience in your CV and cover letter. Mention any relevant experience you have, even if it's not directly in the property industry, as they appreciate transferable skills.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the listing, such as 'dynamic', 'motivated', and 'customer-focused', to demonstrate that you are a perfect fit for the Lettings Consultant role.
Showcase Local Knowledge: Since knowledge of the local area is essential, mention any familiarity you have with West London or specific neighborhoods. This will show your potential employer that you are well-prepared to assist landlords and tenants effectively.
How to prepare for a job interview at DBK Estate Agents
✨Show Your Passion for Property
Make sure to express your enthusiasm for the property industry during the interview. Share any relevant experiences or stories that highlight your interest in real estate, as this will resonate well with the interviewers at DBK.
✨Demonstrate Excellent Communication Skills
Since the role requires strong communication abilities, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've successfully communicated with clients in previous roles, showcasing your customer-focused approach.
✨Highlight Your Customer Service Experience
Even if you don't have direct experience in lettings, emphasize any customer service roles you've held. Discuss how you handled customer inquiries, resolved issues, and ensured a positive experience, as this aligns with DBK's commitment to exceptional service.
✨Research the Local Area
Familiarize yourself with the local property market and neighborhoods in West London. Being knowledgeable about the area will not only impress the interviewers but also demonstrate your readiness to assist landlords and tenants effectively.
