At a Glance
- Tasks: Host exciting escape room games and ensure a fantastic experience for all guests.
- Company: Join the vibrant team at Clue HQ Kingston, where fun meets professionalism.
- Benefits: Enjoy flexible hours, employee discounts, and a lively work environment.
- Other info: No prior experience needed; full training provided to help you shine.
- Why this job: Be part of an engaging team and create memorable experiences for customers.
- Qualifications: Strong customer service skills and a friendly attitude are essential.
The predicted salary is between 10 - 13 £ per hour.
We are looking for a friendly, reliable, and proactive Game Host to join our team at Clue HQ Kingston. This role is perfect for someone who enjoys working with people, can stay calm under pressure, and is happy to take responsibility for both customer experience and the smooth running of the venue. You will be responsible for hosting escape room games, managing customers, supporting staff, and ensuring the venue is clean, safe, and running efficiently. Weekend and holiday availability is essential.
Key Responsibilities
- Welcome guests and deliver clear, engaging pre-game briefings
- Host and monitor escape room games using our computer systems
- Provide hints and guidance during games via the control screen
- Ensure customers have a fun, safe, and memorable experience
- Reset escape rooms between games and prepare rooms on time
- Carry out cleaning duties, including game rooms, control areas, and public spaces
- Identify and troubleshoot minor technical or gameplay issues during games
- Carry out basic maintenance and fixture tasks where possible (e.g. props, locks, batteries, simple repairs)
- Escalate any major issues to management when required
- Support team members and help ensure everyone is completing their duties
- Follow all company procedures, safety rules, and hosting guidelines
Skills & Experience
- Excellent customer service and communication skills
- Friendly, confident, and professional attitude
- Comfortable using computers and technology
- Good attention to detail and problem-solving skills
- Ability to work independently and as part of a team
- Basic fixture or maintenance knowledge is a strong advantage (but not essential)
- No previous escape room experience required — full training will be provided
Working Hours
- Part-time role
- Primarily weekends and holidays
- Business hours: 10:00am – 10:00pm
Job Types: Part-time, Contract
Pay: £10.00-£13.00 per hour
Benefits: Employee discount, Flexitime
Experience: Customer service: 3 years (required)
Work Location: In person
Games Host in Kingston upon Thames employer: DBIO LIMITED
Clue HQ Kingston is an exceptional employer that prioritises a vibrant and supportive work culture, making it an ideal place for those who thrive in dynamic environments. As a Games Host, you will enjoy flexible working hours, employee discounts, and comprehensive training, all while contributing to memorable experiences for our guests. With opportunities for personal growth and a focus on teamwork, Clue HQ Kingston offers a rewarding career path in the heart of Surbiton.
StudySmarter Expert Advice🤫
We think this is how you could land Games Host in Kingston upon Thames
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DBIO LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DBIO LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Games Host in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DBIO LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at DBIO LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DBIO LIMITED!
How to prepare for a job interview at DBIO LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
