Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with IT systems and software queries while providing excellent service.
- Company: Join a growing business in Lincoln with a strong team culture and great relationships.
- Benefits: Enjoy hybrid working options and a permanent position with career growth potential.
- Why this job: Be part of a high-performing team and make a real impact on customer satisfaction.
- Qualifications: No specific experience required; just a passion for helping others and learning new tech.
- Other info: Opportunity to work closely with various internal teams and develop your skills.
The predicted salary is between 28800 - 42000 £ per year.
DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Support Analyst to join the growing business based in Lincoln. The business are currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business. The role is a permanent position for a Support Analyst focussing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service. Day to day duties will include: Training on IT systems and specific applications so to be able deliver end user support Taking & recording customer queries onto the support database ticketing system Providing support and resolutions to a variety of application & software queries Diarising and returning customers phone calls Actioning fault responses in line with the company procedures and agreed to contracts Reporting any major faults or bugs to the System Development Team using the correct reporting tools. SQL updates Working closely with the Support Manager Liaising with a number of different internal teams DB Charles have spoken at length with the client on the various s…
Support Analyst - Application Support employer: DBCharles Recruitment Limited
Contact Detail:
DBCharles Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst - Application Support
✨Tip Number 1
Familiarize yourself with common application support tools and ticketing systems. Being able to demonstrate your knowledge of these systems during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your SQL skills, as this role involves SQL updates. Having practical examples of how you've used SQL in previous roles can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in customer support. Highlight specific instances where you successfully resolved customer queries or improved user satisfaction, as this is crucial for the role.
✨Tip Number 4
Research the company and its culture. Understanding their values and how they approach customer service will help you align your answers during the interview and show that you're genuinely interested in joining their team.
We think you need these skills to ace Support Analyst - Application Support
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Support Analyst, especially in Application & Software Support. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Customer Support Experience: Since the role emphasizes excellent customer support service, be sure to showcase any previous experience you have in customer service or support roles. Use specific examples to demonstrate your ability to handle queries and provide solutions.
Showcase Technical Skills: Mention any technical skills relevant to the position, such as familiarity with SQL or experience with ticketing systems. This will help illustrate your capability to perform the job effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your enthusiasm for the role and the company. Explain why you are excited about the opportunity to work with their high-performing teams and how you can contribute to their success.
How to prepare for a job interview at DBCharles Recruitment Limited
✨Understand the Role
Make sure you have a clear understanding of the Support Analyst position and its responsibilities. Familiarize yourself with application and software support, as well as customer service best practices, to demonstrate your readiness for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer queries or technical issues. Highlight your analytical skills and ability to work under pressure, as these are crucial for a Support Analyst.
✨Familiarize Yourself with SQL
Since the role involves SQL updates, brush up on your SQL knowledge. Be ready to discuss how you've used SQL in previous roles or projects, and be prepared to answer technical questions related to it.
✨Emphasize Team Collaboration
The job requires liaising with various internal teams. Share examples of how you've effectively collaborated with others in the past, showcasing your communication skills and ability to work in a team-oriented environment.
