At a Glance
- Tasks: Provide top-notch IT support and assist customers with application software queries.
- Company: Join a thriving business in Lincoln with a strong team culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for growth.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Be part of a dynamic team and make a real difference in customer support.
- Qualifications: Passion for IT and excellent communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Junior IT Support Analyst to join the growing business based in Lincoln. The business is currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business.
The role is a permanent position for a Junior IT Support Analyst focusing on Application Software Support to be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service.
Day to day duties will include:
- Training on IT systems and specific applications to deliver end user support
- Taking recording customer queries onto the support database ticketing system
- Providing support and resolutions to a variety of application software queries
- Diarising and returning customers phone calls
- Actioning fault responses in line with the company procedures and agreed contracts
- Reporting any major faults or bugs to the System Development Team using the correct reporting tools
- SQL updates
- Working closely with the Support Manager
- Liaising with a number of different internal teams
Junior IT Support in Lincolnshire employer: DBCharles Recruitment Limited
Join a dynamic and supportive team in Lincoln as a Junior IT Support Analyst, where your contributions will be valued and recognised. With a strong emphasis on employee growth, the company offers hybrid working options and a collaborative work culture that fosters innovation and excellence in customer service. This is an excellent opportunity to develop your skills in a thriving environment while being part of a business that prioritises its employees' well-being and professional development.
Contact Details:
DBCharles Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Junior IT Support role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and their IT systems. Be ready to discuss how you can provide top-notch customer support and resolve application software queries. Show them you're not just a candidate, but the right fit for their team.
✨Tip Number 3
Practice makes perfect! Get a friend to throw some common interview questions your way. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Junior IT Support position!
We think you need these skills to ace Junior IT Support in Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Junior IT Support role. Highlight any relevant experience you have with application software support and customer service. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you're excited about working with our team in Lincoln and how you can contribute.
Show Off Your Tech Skills:Don’t forget to mention any technical skills you have, especially related to SQL or support ticketing systems. We love candidates who can demonstrate their knowledge and passion for IT support!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DBCharles Recruitment Limited
✨Know Your Tech Basics
Brush up on your knowledge of application software and IT systems. Be ready to discuss common issues you might encounter and how you would resolve them. This shows you're not just a candidate, but someone who can hit the ground running.
✨Customer Service is Key
Since the role focuses on customer support, prepare examples of how you've provided excellent service in the past. Think about times when you resolved a customer's issue or went above and beyond to help them out.
✨Familiarise Yourself with SQL
As SQL updates are part of the job, make sure you understand the basics of SQL. You don’t need to be an expert, but being able to talk about how you’ve used it or how you would approach a simple query will impress the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the specific challenges they face in IT support. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
