At a Glance
- Tasks: Provide top-notch IT support and assist customers with software queries.
- Company: Join a thriving tech company in Lincoln with a supportive culture.
- Benefits: Enjoy a competitive salary, hybrid working, and career growth opportunities.
- Other info: Flexible shift patterns and a dynamic work environment await you.
- Why this job: Kickstart your IT career while making a real difference for customers.
- Qualifications: Customer service experience and a passion for IT are preferred.
The predicted salary is between 27500 - 27500 £ per year.
DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Junior IT Support Analyst to join the growing business based in Lincoln. The business is currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business.
The role is a permanent position for a Junior IT Support Analyst focusing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service.
Day to day duties will include:
- Training on IT systems and specific applications to deliver end user support
- Taking & recording customer queries onto the support database ticketing system
- Providing support and resolutions to a variety of application & software queries
- Diarising and returning customers phone calls
- Actioning fault responses in line with the company procedures and agreed contracts
- Reporting any major faults or bugs to the System Development Team using the correct reporting tools
- SQL updates
- Working closely with the Support Manager
- Liaising with a number of different internal teams
DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below:
- Preferable background from an IT Support, customer service or a telephone service based role
- A background in application or software support would be highly advantageous however not necessary
- Experience in delivering excellent customer service via phone, email & face to face
- Interest towards IT
- Strong communication skills
- Working knowledge of basic IT systems
- Knowledge of Microsoft SQL server advantageous however not essential
- Ability to commit to a permanent role based in Lincoln, with hybrid working in place (2 days per week in the office)
The client is offering a salary of £27,500 per annum and the role will be working Monday to Friday with different shift patterns on offer, varying from 8:00am to 4:45pm, 8:30am to 5:15pm or 9:15am to 6:00pm. The role amounts to a 38 - 39 hour week.
If interested we would love you to apply.
Locations
IT Junior 1st Line Support in Lincoln, Lincolnshire employer: DBCharles Recruitment Limited
Join a dynamic and supportive team in Lincoln as a Junior IT Support Analyst, where your contributions will be valued and recognised. With a strong emphasis on employee growth, the company offers hybrid working options and a collaborative work culture that fosters learning and development. Enjoy competitive benefits and the opportunity to work with high-performing teams dedicated to delivering exceptional customer service.
Contact Details:
DBCharles Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Junior 1st Line Support in Lincoln, Lincolnshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DBCharles Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DBCharles Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IT Junior 1st Line Support in Lincoln, Lincolnshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DBCharles Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at DBCharles Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DBCharles Recruitment Limited!
How to prepare for a job interview at DBCharles Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
