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- Tasks: Support customers with IT systems and software queries while providing excellent service.
- Company: Dynamic company in Lincoln with a strong focus on customer support.
- Benefits: Competitive salary, hybrid working, and opportunities for growth.
- Other info: Flexible shift patterns and a supportive work environment.
- Why this job: Join a thriving team and make a real difference in customer experiences.
- Qualifications: Customer service experience preferred; recent graduates with IT interest welcome.
The predicted salary is between 27500 - 27500 £ per year.
DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Support Analyst to join the growing business based in Lincoln. The business is currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business.
The role is a permanent position for a Support Analyst focusing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service.
Day to day duties will include:
- Training on IT systems and specific applications to deliver end user support
- Taking & recording customer queries onto the support database ticketing system
- Providing support and resolutions to a variety of application & software queries
- Diarising and returning customers phone calls
- Actioning fault responses in line with the company procedures and agreed contracts
- Reporting any major faults or bugs to the System Development Team using the correct reporting tools
- SQL updates
- Working closely with the Support Manager
- Liaising with a number of different internal teams
DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below:
- Preferable background from customer service or a telephone based role
- Will consider recent graduates with an interest in IT & systems however not essential
- A background in application or software support would be highly advantageous however not necessary
- Experience in delivering excellent customer service via phone, email & face to face
- Interest towards IT
- Strong communication skills
- Working knowledge of basic IT systems
- Knowledge of Microsoft SQL server advantageous however not essential
- Ability to commit to a permanent role based in Lincoln, with hybrid working in place (2 days per week in the office)
The client is offering a salary of £27,500 per annum and the role will be working Monday to Friday with different shift patterns on offer, varying from 8:00am to 4:45pm, 8:30am to 5:15pm or 9:15am to 6:00pm. The role amounts to a 38 - 39 hour week.
If interested we would love you to apply.
Locations
Graduate Support Analyst in Lincoln, Lincolnshire employer: DBCharles Recruitment Limited
Contact Detail:
DBCharles Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Support Analyst in Lincoln, Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Graduate Support Analyst role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their support processes. Be ready to discuss how your skills align with their needs, especially around customer service and IT systems. Show them you're not just another candidate, but the right fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for support roles and get comfortable talking about your experiences. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining the team. Let's get you that job!
We think you need these skills to ace Graduate Support Analyst in Lincoln, Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Analyst role. Highlight any customer service experience or IT knowledge you have, even if it's from your studies or part-time jobs.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you're excited about working in application and software support, and how you can contribute to their team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your strong communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DBCharles Recruitment Limited
✨Know Your Stuff
Make sure you brush up on the basics of application and software support. Familiarise yourself with common IT systems and any relevant tools, like SQL. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Customer Service Focus
Since the role is all about providing excellent customer support, think of examples from your past experiences where you've delivered great service. Be ready to discuss how you handled difficult situations or resolved customer queries effectively.
✨Practice Your Communication Skills
Strong communication is key for this position. Practise explaining complex IT concepts in simple terms. You might be asked to demonstrate how you would train a user on a specific application, so be prepared to showcase your teaching skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of queries you’ll be handling, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.